Holiday Inn Express Hotel & Suites Rocky Mount by IHG

I did not like the check in problems.

Convince to highway

Check in took a while although we had a reservation. Lobby bathroom was dirty and smelly due to a clogged urinal. Room was clean and mostly satisfactory however, one mattress needs replacing, impossible to get restful sleep on that side. Breakfast was okay however chairs in that area were very very dirty. 50$ charge for one night with a small dog, next time we will book with best western which has a more reasonable fee.

Expedia and the hotel need to talk to each other. The check in process was awful.

Superb staff, responsive and accommodating.

We stay here every year while visiting family in the area. Nick at the front desk was super helpful when we had Wi-Fi trouble with our phones. Breakfast is always top notch and they really stay on top of keeping it stocked. Only issue was an upstairs neighbor stomping, not casually walking, across the floor continuously. Not the hotel’ fault though.

Great breakfast. Wonderful lady assisting at breakfast.

Good night stay, remodeling was paused so no problem with construction noise, had room on back side of hotel so no road noise, breakfast was very good with options, our room was recently, would stay here again

Our original room, the AC was not working. They did give us a new room but was not apologetic about the inconvenience. Room was clean. The pool area was disgusting. It smelled like something died. The water was a a weird color. The trash cans outside were full and made it unpleasant to be out there. The breakfast however was delicious. Mens pool bathroom looked like it hasn’t been cleaned in a month. 4 empty rolls of toilet paper and trash was overflowing onto the floor. We are IGH members and did the late checkout. About every 30 minutes housekeeping was at the door. Told them what time we were leaving and still continued to come to the door. The upgraded room was nice and the ac was great

This property is currently under renovation. This should be #1 in the listing description. When we arrived exhausted and after 3pm, we were advised there were NO rooms available at this time, "we made our reservation 24hrs in advance" Finally we were placed in rm#318 on the same floor as the tile workers using very loud cutting equipment. The dust was choking thic, eyes were burning and my Registered Service Animal was sneezing continuously. We were offered a replacement that would be ready in 30 mins ? We electric to tough it out after 30 mins and no notification of any room been readied! Next morning we were awakened by a construction worker pounding a bucket with a hammer at the hallway end. It was horrific for both of us, no rest, no compensation, no we won't be back. This property is a poor reflection of the IHG group. At least stop expecting people to adhere to the environment and hazards a d close that floor until completely renovated and cleaning has been addressed ? Or expect more negative comments from paying customers!