Candlewood Suites Elkhart by IHG

Has a long wait to check in and the TV in the room was very outdated. Outside of that it served its purpose.

Room alarm clock didn’t work; ice maker in freezer made noises all night; needed 3 attempts at room keys to get access. Not the worse things, of course. Otherwise it was fine.

first room was not cleaned from prior night with unmade bed and dirty bathroom. they gave me another room that had mold in and around the bathtub. the cooking surface in the dinette was broken and had duct tape coving the broken glass top.

Comfy Beds and recliner in room. Very Clean and friendly front desk staff

TV didnt work had to get them to comein and fix, smokers gathered right at front door so we had to walk through them to enter or exit

They did not have any pet friendly rooms which are on the first floor. They allowed us to stay on the second floor room but at double the pet fee. I have not had this problem at other Candlewood properties. Also the parking lot was dark and some unkempt men were loitering by the hotel. And there were rust stains on the bath tub. The front staff wrote down all of the information on my drivers license which no hotel staff have ever done. I would not return to this hotel. There are at least 5 hotels within walking distance.

Not much

There five nights not once did we get clean towels even thou we asked or rubbish emptied

It was clean and the staff were friendly

There was no regular coffee in the morning as they were all out. They said the delivery will come the next day.

We had a reservation and went to check in (after the concert we attended that we were in town for), and they had given away our room and said the hotel was full. What good was having the reservation if they were just going to give our rooms away to the first come first serve?