Candlewood Suites Elkhart by IHG

This place is weird. Very dull staff. TV in room doesn’t work and everything is on motion sensor in the room. So if you are reading a book in the chair and don’t move for a while, the lights go out. Then you have to wave your arms around awkwardly to get them back on. That was annoying. The AC also on motion sensor so you wake up in the middle of the night multiple times sweating because the AC shut down. I’ve stayed at Candlewood’s in Bellevue NE and Ft. Wayne IN that were awesome. But this one in Elkhart IN just sucks.

I had a brief stay for two nights to attend my family reunion. I enjoyed a great night’s sleep each night. I would stay there again!

Clean and Good price.

Absolutely nothing after being robbed of $350

Getting charged for something I didn’t do

Do Not Stay Here — Unsafe, Unclean, and Completely Unprofessional I never ever write reviews but feel compelled to if it saves another family from a mess like this. This was one of the worst hotel experiences we’ve ever had. After a long day of travel with two toddlers, we arrived only to be told that the room we specifically booked (with two double or queen beds) was not available. Instead, they claimed they were “upgrading” us to a room with one queen bed, a pull-out couch, and a kitchenette — something we purposely did not book because it simply doesn’t work for our family’s needs. A pull-out couch is not an upgrade, especially when traveling with young children. Once in the room, things went from bad to worse. The TV didn’t work, there were no linens for the pull-out couch, and when we asked, the front desk staff brought us one sheet and one pillow — no full set, no comforter, and told us they didn’t know where more pillows were. As we waited for more linens, we pulled out the couch and were horrified to find a bloody-stained mattress. That was the breaking point. When we expressed our concern, the hotel staff offered us two separate rooms, which again was not an option with toddlers — we cannot safely split our family across two rooms. They then offered to call a neighboring hotel and pay for our stay there instead. We accepted, thinking the situation was finally being resolved. Unfortunately, it wasn’t. When we arrived at the second hotel, we had to wait nearly 25 minutes with our exhausted children for the owner to arrive and pay for the room. When he finally showed up, he was abrasive, dismissive, and downright rude. He informed us — very bluntly — that he would only cover one night, not both nights of our original reservation. His “solution” was for us to go back to his hotel the next day and stay the second night — after we had already packed up and moved once. I don’t know about you, but I’m not taking my family back to a hotel with blood-stained mattresses, broken TVs, and no clean bedding. His lack of professionalism, hospitality, and basic human decency was staggering. This hotel is absolutely not suitable for families — or anyone, really — who expects clean accommodations, respectful service, and safe sleeping conditions. Avoid at all costs.

comfortable bed. clean room

I had to hold the tv remote over my head and push buttons several times to change channels, even after getting another set of batteries from the front desk. They took the batteries out of another remote.

Very clean, amazing bed comfort, spacious, full kitchen, courteous.