Comfort Inn & Suites Glen Mills - West Chester

Adequmate but not great.

Fresh fruit not available.

Easy access

Staff didn’t know how to check me in and double charged my credit card. Beds were rock hard

Food in warmers was gone both days at 8 AM and no batter left in waffle maker

Darkening drapes were absent letting early daylight fill the room

The staff was friendly and accommodating.

I'm not sure who made the decision to purchase the bathroom sink as it sat on top of the counter. I am 5' tall and for me to reach the faucet it was necessary for me to stand on my toes and lift my shoulders high. If I wanted to cup my hands to fill with water to splash my face...not possible!! We appreciated the low step into the shower, however the "non-slip" floor was still quite slippery. Additionally, the shower curtain barely rested inside the low step and, if touched while showering, moved outside the step and the water went all over the bathroom floor. The breakfast...a joke! Both Saturday and Sunday mornings, April 11 & 12 at 9:00 am (breakfast is until 10 am weekends), the sausage links were already gone..never to be replenished. The coffee machine...really, no brewed coffee? We all know that was instant. People standing in line for the 2 waffle makers; they were the only item worth eating. If you wanted butter on them, go to the end of the line where the refrigerator was. Saturday there was a bowl containing slices of butter with the paper still attached; Sunday it was the whole stick of butter, wrapper opened with a plastic knife laying on it. Really...the waffles aren't hot enough to melt that, especially when you need to wait in line from the waffle maker to the fridge. Then there's the donuts, definitely prepackaged convenience store donuts. What a shame you couldn't provide bakery donuts, even if from a local grocery bakery. Choice Hotel commercials look so much better than this!

Peace and quiet

N/a