Holiday Inn Express Hotel & Suites Swansea by IHG

Good location, friendly professional staff, good standard hot/cold options breakfast, good coffee/juice, laundry facilities, fridge/mw/coffee, comfortable bed/pillows/etc., clean/well stocked, easy well-lit parking.

Room was upgraded to "suite" given my status in IHG. However, the room was very poorly lit in a number of areas that simply needed some lighting. Room also looked out onto the front structure by lobby entrance, window view was mostly blocked, the seal in one pane had totally failed, could not see through the glass. I wasn't in the room much, but basic fixes would be in order.

Nice location and very clean

Everybody is good and the place to cleaned.

I like the location and how clean the hotel has been. I have stayed here 3 or 4 times within the 12 months

The housekeepers will take your belongings and the manager does not care to even contact you. I have stayed here several times for multiple days. The last time, will unfortunately be my last time. On the day of check out it was snowing. I took my first load to the car to brush it off and start the car, and grab my wallet to leave a tip from the center console. . In the approximately 20 minutes that took, the housekeepers entered my room and removed my belongings.. they had my items in trash bins, stuffed in laundry bin, and on the bottom of their cart. These belonging including a brand new parka with tags $300, snowshoes MSR Lightning Ascents $350, and various other small items for an additional $75. Check out is at 11am, I started going down after breakfast at 9:45 am. When I walked past with my first load they were cleaning a room two doors down. I caught the housekeepers with my belongings at approximately 10:20am. They were still in that room, had skipped the room in between to enter my room. The dirty towels and trash were not removed from my room. Only my belongings. When confronted they told me to my face their manager had called them and said I had checked out. I obviously had not nor had I gone to the desk at this point. I immediately reported this to the front desk clerk. She told the manager who was a cross the lobby. Because of the confrontation and snow I was running late to get ahead of the worsening storm and asked that they handle a solution and contact me. I was told money would be put on my account for the inconvenience. I have never heard from the manager in these ensuing months. I do not know what account they were putting money on as it has never appeared. I do not feel comfortable staying there anymore after this violation and subsequent lies by multiple staff members. This incident has made me question my previous visit to this hotel.

Very clean, room was located on the first floor and very quiet.

Everything was very good I do not have any complaints.