Holiday Inn Express Hotel & Suites Swansea by IHG

Clean and nice rooms

Smelled like cigarettes while 2nd floor . Room 217 or 215 was smoking all day night morning it was disgusting

The hotel was clean. The rooms spacious.

I liked the bed, and the staff tried to be helpful

There were no lightbulbs in the night bed lamps, in fact the electrical fixtures were removed. So, no bed reading, and when I asked for bulbs, it was a couple hours and a couple promptings before they came to only find there was no where to screw the bulbs in. Bizarre. And the TV only played HBO on whatever show was being screened at the time. No choices for channels or other shows.

Changed rooms twice, no hot water didnt even stay the night. We ended up going somewhere else

Everything was good and clean.

The breakfast offering was perfect because it included protein options like meat and eggs. The bed was very comfortable providing a great night sleep.

The room temperature upon arrival was a little chilly but we were able to quickly adjust the heat to our liking.

Amazing as always

A lady across the room from us on third floor smoking cigarettes and weed with a dog and so much company over really loud slamming doors in and out I’m just pregnant almost due and was there for a week just didn’t like that part other than everything else was fine

Thy switched my room when my 1st one didnt have a tub stopper

Its been almost a month and havnt yet recieved my deposite

All of the staff that we met were very accommodating and made us feel welcomed. Sunday was a very challenging day, heading to our hotel room after driving through a snow storm. So, having a nice, clean and warm room ended the day on a very positive note. Also, dealing with accommodating managers like Kat is always great.

Really, I have nothing to complain about