Holiday Inn Express of Salado-Belton by IHG

staff rude

For the price I expected a more updated facility. Everything from exterior stain on trim, to room AC, to the mattresses need to be updated. This location is not the same level of standard compared to other Holiday Inn Express locations we’ve stayed at. The room smelled musty (probably due to outdated AC). For the price I would not choose to stay here again.

room was showing its age. employees were helpful

Staff

ac drain leaked on floor

Very clean. Staff friendly and super helpful! I look forward to staying again!

Outdated hotel. Some areas needed cleaned. The bed mattress was so old and broken down, that made it very uncomfortable. The toilet was so low to the floor it made it difficult to get up from it.

Great staff, use caution, parking lot is used as a pass through.

We stayed overnight for a softball tournament. Quick shower, sleep and breakfast. The staff was great and room super comfortable. The hotel its self seems a little dated. Very great and large variety of options at breakfast.

The bed was horrible. This was the worst night sleep after driving hours. The bed was very old and sagged and then had a lump in mattress, felt like I slept on a board. We stayed for my daughter’s gymnastics competition. Basically neither one of us slept good at all due to poor quality of the mattress. All the furniture in the room was worn out in need of replacing. As far as the staff they were friendly.

check in went pretty smooth, but when we got to our first room, as we were checking for bugs under the linens, we found a spider on the second bed, under the pillows. Spoke with jessica (not the manager) at the front desk and she moved us to another room. During our inspection of that room, another spider was noted on a bed in that room as well! Jad moved us to another room and stayed with me while I inspected the beds in that room. Finally, no bugs, but the walls were dirty with black smudges and who knows what. Jad and Jessica told me I should speak with Jessica (the manager) about my experience for compensation. Once i did, I was informed, that because I booked through a third party, they couldn’t help me. During the “hot breakfast” the gravy was cold, the drink machine was broken and we were offered drinking fountain water or we could buy beverages from the vending machine. The furniture and facility is rather dated. Jad mentioned the facility is due for renovation this year sometime.