Holiday Inn Express Carlsbad by IHG

Room was comfortable and clean. Staff was helpful and kind.

Nice, quiet hotel. Good location.

most important it was very clean, quality toiletries, all Dove

Stayed for one night after Legoland with kids. We had a 2 queen room. Room lighting was dark and TV was old. Unsure if carpet was clean so made kids wear shoes. AC was strong so that was good. Beds were comfortable. Hope the headboards were clean. There was a large dorm frig with a small freezer and small microwave. Cabinets were old and no door for closet with old hangers. Bathroom had Dove products shampoo, conditioner, body wash, hand soap and lotion in bulk bottles screwed into the walls. Again lighting was dark and old. Shower only and water pressure was low for 3rd floor. Sliding door was dirty on the bottom. Need to press toilet lever a long time to flush. Extra towels were provided at the front desk. Parking was $13 for one night using QR code $12+ $1 fee. Next to Benihana. Breakfast included coffee/tea, cinnamon rolls, breads, muffins, bagels, pork sausage links, turkey sausage Pattie’s, premade scrambled eggs, oatmeal, juices and pancake machine that created lines. Machine makes then one at a time and slow. Probe needs it own section and another machine. Eating area in lobby right next to check in. Having been to other HIE properties this one is middle range. You can tell the owners tried to save in some areas but definitely would not stay again given price.

It was very good my only issue was late check in time took an hour after check in time to get us a room

We are doing a road trip and Carlsbad was a stop, the hotel was amazing and staff very courteous, I would definitely stay their again

The only thing we didn’t like was that it was very noisy, we could hear the vehicles driving by, very loud. We thought the window was open.

Horrible experience. Front desk staff was rude. Gave us a dirty room, screen ripped. No where to sit but on bed. Then yelled at us bc we asked about sitting area. I suggest not wasting your time. We had escalations team at holiday address this issue. Still no refund issued. From Carlsbad

Everything was great, great place to stay.

Loud traffic noise.