Holiday Inn Express Hotel & Suites Jacksonville North-Fernandina by IHG

Food left in the refrigerator, trash in the ice bucket, no ice machine on my floor, limited dining nearby, staff was ok, easy check out.

The beds were comfortable and everything was very clean. The location was convenient, just right off the interstate. A good place to stop for one night while traveling.

The room was overly perfumed and seemed to be covering up a pet smell, although the hotel doesn't accept pets. It seemed very clean despite the smell.

This hotel is great! Will definitely come back.

This place was very nice. We were pleased. The room was very comfortable and the breakfast was terrific. The coffee was a highlight!

My husband has been IHG member for 30 years. The pool was full of bugs, sand, and debris on the bottom. On our 3rd day there my husband called front desk and asked for towels and washcloths. Noone cleaned the room or anything. The guy who was working at the front desk was very rude and finally sent someone to clean and give us towels. I called the front desk shortly after and asked if the pool was going to be cleaned. I told him it was one of the reasons we stayed there was the pool.i told him we should at least get a discount. He told me i wasn't going to talk to him that way. I told him i would be down to talk to him. When i got downstairs he was raising his voice at me. I started cursing. I was so embarrassed and humiliated. He said we had to leave hotel and called police on us. The police came into our room to talk to us and said the desk boy wanted us to leave. As we were leaving the desk boy ran to the hotel next door and told them not to give us a room. As we pulled out of parking lot my husband did roll down the window and said some curse words but i just kept driving. We went to Georgia and got a different hotel room. We will NEVER use your company again. I will be more than happy to tell everyone i know about how he treated us. You have lost loyal customers because the desk boy has no business dealing with the public in any capacity.

Located right off interstate. Gas and hamburger places very near.