Holiday Inn Express Hotel & Suites Center by IHG

Friendly and professional personnel

My stay was very pleasant. Staff were nice. Customer service was excellent. The hotel was clean & well kept. The breakfast was good with nice variety of options to choose from.

Great experience

The stay was good except for the fact that there was a $200 deposit that I had to pay when I arrived. Even though the room was paid for in advance. There is no information on the website in regards to this amount. I am actually still waiting for it to get back into my account.

It's a mile away from the stores and restaurants.

The property was dirty and there was fecal matter in the toilet. I was asked for my credit card for incidentals. I asked if they were going to charge it and I was told no, it was a pre authorization. Then I was charged $200. I called and told them that they should have told me upfront about the charge. I will never stay with this company or its properties and will not use booking m.com because they did not disclose the information. Please be aware.

It was great

Let me start by stating that we travel a lot for work, I'm an IHG Elite member and have NEVER stayed as such a run down, dirty, smelly, out dated property in many many years. Upon checking in I was asked to sign a non smoking policy, which I did, I was thanked for being an Elite customer. When we got to the room it had a strong cigar and wet dog smell, the chair in the sitting room had 2 different types of fabric as it had clearly been chewed by an animal, the seat was a dark brown faux leather and the chair arms and chair was a green fabric. The bathroom shower did not close so it leaked all night, the carpet was stained and stink had corrosion all over it, and the view from our room was of the AC towers. When I asked for a change I was told the hotel was sold out and there were no rooms available she was sorry I wasn't happy with the room. I wrote a letter to the hotel manager who replied he understands my disappointment but I need to understand "I am truly sorry for the unpleasant smell of cigarette and dog in your room. Our odors are mixed in the rooms because of the years and current conditions of the rooms. Almost as of the odor have impregnated on the walls. I understand your disappointment with the furniture, and I want to clarify that a much needed renovation is planned for mid-2024". To charge over $200 a night for a room in that condition is ridiculous. If I wasn't a member of IHG and had been to other properties I would NEVER go to another Holiday Inn Express. I couldn't wait to leave so I could go home and take a shower I felt so dirty and disgusted.

Hotel staff was super friendly and helpful. Room was super clean and breakfast in the morning was great.

Location