Tanoa Waterfront Hotel

We had come to celebrate our dad's birthday. The night was filled with joy as the staffs had gathered to sing and celebrate our dad's birthday. Thank you all for the warm hospitality and great food . God bless.

Best experience! Great service

L’emplacement , le personnel,le restaurant

Staff.

Breakfast could have been better.

I stayed in two rooms as the first room I had advised had bed bugs, I packed my belongings and moved to another room despite being told by staff that house keeping had a look and don’t know what I was talking about, even though I had extremely visible bites on my body, when moved to a new room bed bug company protocol was also not followed. After sleeping in my new room for one night, I had more bites then actually found a bed bug, so called reception and requested a manager to come to my room immediately, I had two seperate staff come, not one of them being a manager, I then packed my belongings again after giving the staff a located bed bugs found in a tissue and went to reception where I met with the branch manager. I was advised that the staff dis not follow protocol of getting my belongings fumigated and clothes washed prior to moving rooms, the reason being, the did not believe they had bed bugs. At this point I was furious. The manager advised bed bugs is an extremely rare occurrence- however looking at reviews now, I’m definitely not the only one.

The staff weren’t your typical Fijian Hotel staff, they were not friendly, didnt smile, were nor helpful (I was given verbal instructions on how to get to my room with no porter assistance with my bags, when I gave the receptionist the look of, are you serious! They advised to wait and they would find someone to assist me)

Quando reservei este hotel referi que iria festejar em determinada data o aniversário de casamento, não tive qualquer atenção no quarto, foi-me dado um quarto com 2 camas, uma com menos de 1,40 cm e outra com 80/90 cm, não apreciei a falta de atenção por parte do staff. O hotel está bem situado, próximo da cidade, tem 2 piscinas. Quarto de bom tamanho com ameneties. O Wi-Fi é bom. O pequeno almoço é um pouco repetitivo e não tem iogurte. Oferece leite, café, chá no quarto. A água está em local público para uso.

O ar condicionado está colocado de forma que o ar bate totalmente na cabeça quando se está deitado o que obriga a ter de o desligar durante a noite. O hotel refere que tem oficina de excursoes, mas não se verifica, quando questionados sobre programas de folhetos existentes no átrio dizem para ir-mos à internet.