Las Terrazas Resort and Residences Ambergris

We travelled with two small children so the pool was perfect and the beach was beautiful. We were disappointed we couldn't swim in the sea but we understand that seagrass is nature so that just meant extra time in the pool which the girls loved.

We stayed in a three bedroom suite and while the unit size was great, both bathroom showers were dirty when we arrived and the sink in one was clogged and didn't drain properly. We were told on arrival that our room would be cleaned daily and fresh water supplied but we had to ask each day for water and our room was only cleaned once after 2 days and while we were gone for dinner in the evening. There were 5 of us so 6 small bottles of water didn't go far so we would suggest a 5 gallon crystal bottle since guests are told not to drink tap water. The only other thing that was tough for us was the construction noise. We get that units need updating etc but construction right above us and having two toddlers trying to nap was frustrating but we get that isn't a problem for lots of families with older children.

The grounds and pool were absolutely gorgeous!!!

We had chronic plumbing issues but the staff was as accommodating as possible about it

Very clean great location

Bathroom shower trouble with hot water

Before we arrived we had great communication with the hotel. They were able to book our travel arrangements before we got there since we had to hop to the island itself. Once we got there, from the car ride, to the boat ride, to the front desk everyone was so kind and gave 5 star customer service. Nigel in particular who was our server during our stay was incredible. Very kind, always ready to help, gave us great local recommendations and a lot of history about the island itself. We also loved that we were at the half way mark between the town and Secret Beach.

The roads right outside of the hotel are not great, and if you have any injuries I really don't recommend it. Hopefully in a couple of years the roads will be fixed and we did go during the rainy season but it was a potholes and very wet. The roads were super bumpy right outside the hotel, but as we drove more into town the roads were between which means hopefully the hotel can one day invest in better roads.

This is a beautiful resort with wonderful accomodations. The staff is outstanding as well.

The resort is breathtaking, the staff were so friendly, helpful, and very informative. The food was amazing. The room was amazing, the resort grounds were amazing.

there was nothing that I did not like.

it was awesome, would go back!