Holiday Inn Express & Suites Riverport Richmond by IHG

The location was awesome the breakfast was over the top

I liked everything

Not too far to the ferry terminal and shopping centre just up road. Good size room.

Room smelt very damp, beds uncomfortable. Breakfast very average and hate how use paper plates and throw away cutlery and cups. Wouldn't stay again

Free parking space

No water and drink in the fridge. Room wasn’t smelling too good

다른호텔가세요

1. 숙소문의에 답없음 2. 무료셔틀 이용=> 공항근처3개 홀리데인인이 있어 처음 숙박하는 고객은 헷갈릴수 있는데 픽업온 직원이 확인 대충하고 본인이 어디 호텔에서 나온지도 정확하게 설명하지 않음 3. 호텔시설 =>호텔이라보기힘들정도이며 한국모텔수준임~샤워실물도 내려가지 않음

The room was a good size for 4 people and clean. Staff were able to store away extra luggage for us which was great.

I usually enjoy the breakfasts at Holiday Inn Express, but it wasn't as great at this location with what felt like fewer options. The beds were extremely soft, springy and squeaky, which wasn't very comfortable for us. The airport shuttle was only available every hour and cannot book in advance of your stay so when I arrived at the airport, the next shuttle was already full and the wait was going to be 1.5h. We ended up taking an uber instead because it would have been 2:30AM before we got to the hotel. It was unfortunate since I chose the hotel because it had the shuttle service and we only needed a one night stay for an overnight layover. For our ride to the airport the next morning, the shuttle was great but our family had to be split up because they said the shuttles were very full, so we had to leave earlier than needed and separately. When we got on our shuttle, there would have been enough room for 4 more people. We also had to pay extra for this stay, over double the usual cost to stay here because it was FIFA weekend, which I didn't realize until a few days before. It was definitely not worth the price. I asked if it was possible to make an adjustment to the price. I had emailed the hotel with no response prior to my stay since I had seen that the price dropped by $300. I was in Asia and unable to call them. I take responsibility for not cancelling and rebooking though since I got mixed up with the time difference. I thought I might receive some support, but I guess not and I understand they have no obligation to.

Clean, well maintained, good breakfast

Noisy AC, had to turn it off, but it was a pretty warm evening. When I told the staff person at the desk at checkout, there was not apology or regret.

Great location. Filled the need I had.

No USB ports in the room

It was a nice stay