Holiday Inn Express Hotel & Suites El Dorado by IHG

Close to Job site and plenty of food choices near by.

Parking was easy to get to. Good breakfast.

This hotel is starting to show some wear but was very clean. The staff was very helpful and friendly.

Very nice hotel. The room was nicely decorated, cool, quiet, and clean. They had a wonderful breakfast. The only terrible problem came from booking with Trip Advisor, which I will never do again. I put in pet friendly in my search and this hotel came up. It is not pet friendly. They charge you $250. if you bring in a pet. We had to leave our cat in the truck. It is a diesel, so we kept it running until 10 pm until it had cooled off

Great experience! The hotel was clean and the staff was friendly. They were quick to help us when we were locked out of our bathroom. There were a variety of things available for breakfast. Will definitely stay there again.

helpful check-in

Very friendly staff. Great breakfast with lots of variety.

The pool was out of service and I don't remember seeing this noted on the site.

Family just stopping for a day, but the pool was closed, beds were extremely hard (even my 8 year old complained) and top it off the pancake machine wasn’t working. Normally I wouldn’t say anything if you pay for a cheap hotel, but when you’re charging $120 and more a night then should be a little better.

Haven't even stayed there yet and the staff is completely incompetent. Had two rooms booked for Friday and one booked for Saturday. Have the emails to prove it with no cancellation emails given, but told that the room for Saturday is not available. Talked to 3 different people. Was not allowed to talk to the manager even though the staff member did. Rerouted to a wrong number totally unrelated to the Holiday Inn and hung up on once (from the hotel itself) Asked for the manager's name and that is when the phone went dead (well... not completely, they thought they had hung up the phone, but could hear talking). Offered to send the emails that stated our confirmation numbers and also that show in BLACK AND WHITE that a room was reserved for Saturday. They did not want this information. They wanted to transfer the phone call yet again which obviously leads to NOWHERE! Whatever happened to good customer service? When you can talk to a manager and get answers to your questions. What good is an email with a confirmation and dates when they are not honored? We were also told when we asked the manager to call us, we were told, that they cannot make outgoing phone calls. HMMMMMMMM..... I guess if there is a fire, you better call yourself because they can't make outgoing phone calls. What a crock! This is the type of runaround you get when you talk with a company that does not want to answer your questions, they just want to get rid of you. Well... guess what, we will be there this coming Friday for our stay and be RIGHT THERE to show you the email that states we have a room for Saturday night. You won't be able to hang up on us then, will you? You can try to escape a phone call, it is a lot more difficult to escape a person face to face. Since you wouldn't give your name over the phone or the manager's name, we will be in person asking for that to make sure that we let the corporate office know. Oh and if you read this review and decide to take the day off, don't think we won't pursue talking to your superiors.