Holiday Inn Express Hotel & Suites Canton by IHG

Staff was great -very friendly and welcoming!! Location was fine. Price was good.

Hotel room was damp/moist......yucky!! Too tired from driving to switch rooms to see if it was just the HVAC unit in our room or not. Even the shirt I left out overnight felt damp in the morning. Facilities are just tired and worn. Would not stay again.

Staff was very welcoming and hotel was clean. It was very quiet

Staff very polite and customer oriented! The property was spotless!

N/A

Everyone was friendly and helpful

Had to walk up 3 flights of stairs

I have stayed here many times and the staff are very helpful. Only weird experience this time was maid service cleaned only one side of the room. One bed made the other not, however if that’s the only issue I still clearly would recommend. The breakfast is also much better then other hotel chains I pay more for.

The room was damp and smelled like mildew

Every was neat and clean

Cleanness

We love this hotel. We stay here once a year when my husband flies our hot air balloon in the Mississippi Championship Hot Air Balloon Fest. The bed is comfortable,the room quiet, the hotel is close to everything, the portico entry makes a great place to gather and chat with our ballooning friends. This year, however, our hotel is showing its age. We had a large room with a king-sized bed, which was comfortable as usual. The door would not lock. We reported it to the desk, left for dinner, and came back to find the door locked. But when we went in, it still would not lock. But as late as 9 p.m., a very competent young man came to fix it. He had to take something to grind it, but by about 9:30, the door was locking and we had no further problems. There is metal flashing around the window. At the bottom, one of the pieces was pulled out, exposing pointed pieces that could be dangerous. The outer sheer curtain and inner window blind were both partially unstitched and looked ugly. The refrigerator just barely cooled things. There was only one very small wastebasket. In the bathroom, the basin faucet moved round quite a bit. Our room had three parts: a foyer, a middle with with a counch (I assume it folded out into a bed) and a coffee table, and the sleeping area. The couch sagged. There was no lighting in the middle room except for an overhead light, so you couldn't sit and read. The opposite wall may have had a TV on it at one time or maybe some more storage, but there was nothing there now. The bulb on myside of the bed was burned out, but I couldn't unscrew it to take it to be replaced. Overall, the room looked tired and the low-wattage lighting made it look dingy and faded. But...the bed was very comfortable, all was extremely clean, the air conditioning worked well and did not drip condensation into the room (which was an issue in a friend's room). Our room was secure and the maid offered service each day. We find the staff friendly and helpful every year. I do hope the hotel owners will take the opportunity to refresh the hotel's furnishings and mend all the maintenance issues (I'm sure that's a constant battle). We look forward to enjoying our 2025 stay.