Holiday Inn Express Hotel & Suites Jasper by IHG

Only complaint is it took about 5 minutes of running the water for it to heat up. The pool was cold but the kids didnt mind. There were plenty of towels provided. The room was clean and spacious. Breakfast was great. Biscuits and gravy, scrambeled eggs, veggie omelets, sausage, turkey sausage, pancakes, cinnamon rolls, breads and bagels, yogurts, chocolate milk, juices fuits etc.

Not going back anymore. The sheets were dirty. The noise was the worst. The odor in the room made it impossible to sleep.

Staff was very nice. Breakfast was good!

The manager was super nice. He was very busy with folks checking in on Saturday evening and he was very accommodating with us. Room was very clean with everything functioning. Beds were comfortable. Cleaning staff was friendly the following morning. Great stay! Bravo!

This was one of the most dirtiest and unkept hotels we have ever experienced among all of the different hotel chains that we have stayed. The check-in process began with the front desk asking for my photo ID, checking my photo ID, but then asking me to sign paperwork for a completely different guest that had yet to be checked in. On our the way to the room, the first thing we noticed was how visibly dirty the main lobby floors and carpeted hallway leading to our room was. After walking into our room and flipping on the bathroom light, we were greeted by a cracked tile below our feet. In addition, the tub had a very large surface stain, as well as what appeared to be water spots and/or mold on the ceiling above. We brought this up to the front desk, who even after my concerns of possible mold, never offered us another room. It was clear that housekeeping was either severely understaffed or just paying no attention - almost all wall-mounted dispensers (shampoo, conditioner, hand soap) were either empty on arrival or very shortly thereafter. The breakfast is your average hotel breakfast. On the morning we sat down, the trash bins were overflowing and both of the coffee dispensers were empty. Again, it was clear that additional help was needed but lacking. I will reluctantly leave this hotel with a 2 out of 5 stars, but only because the beds were extremely comfortable. This being said, our sheets also had stains, including what appeared to be dried nail polish. Gross! We attempted to venture away from our typical Hilton stay on this particular trip and unfortunately we paid the price as a result. Needless to say, we won’t be returning to this location or any other IHG hotel in the future!

Room was dirty and not properly cleaned.

Perfect for a softball tournament weekend! Breakfast was well stocked and even had little to-go bags so we could take a couple of pieces of fruit for the road!

For a Holiday Inn, I was surprised at the dirtiness of the room. The bathtub had rust stains, the floor needed mopped, one of the beds had hairs that did not belong to us, and a random dirty sock was under the bed. The room was missing towels and extra linens. The window blind did not function (there were unconnected wires and I could not manually open it). This location was an odd disappointment.

The Staff was excellent and checking in was easy.

The staff here were very friendly and helpful both in-person and over the phone. Check in/out was easy and convenient despite a slight systems problem.