Holiday Inn Express Hotel & Suites Jasper by IHG

I went online and booked a room for my fiance. His daughter is in the hospital,,and needed a place to sleep and shower. It scheduled me with a 3rd party without my knowledge..He checks in and then finds out no tv or internet. Goes to the room and its cold and the heat was off, and wouldn’t turn on. He had to go back there the desk, and they did figure that part out. I was trying to help him. He had not slept in a few days, but with all the issues he took the shower and left. I called and asked for something to make right. She said unfortunately I can’t because you scheduled with a 3rd party. We always use holiday inn. Express, but i would not recommend this one. 160 dollars for a room with no tv, internet, and cold. I also called the 3rd party. Nobody cares enough to do anything about it. I think they could of offered to do something to make up, and they never apologized when he checked out a hour after checking in. I would never stay again!!!!

Service was great, free breakfast was good and most of all the beds were the most comfortable beds in a hotel room that we have ever stayed in. We did have a couple complaints but nothing major. Number one seems kind of strange to complain about, by why in the heck are the toilets so dang low to the ground? It was so uncomfortable and the whole family had something to say about it so I know that it wasn’t just me. And two, our key cards were constantly not working for our doors. We would use it fine one minute and the next minute it wouldn’t work, not sure what was going on there but it was kind of annoying to go back and forth to the desk to get it fixed.

Very good!

It was really clean, outstanding room and top it off with a nice breakfast staff was the best

Room was super clean. Hotel was quiet Breakfast has a really good variety and tastes good Staff is friendly and helpful we plan on staying again

We only stayed fot one night. The room had everything we needed. We didn't have any issues. We would stay again if in the area for an event.

Staff were very kind and helpful. Breakfast was nice as was the pool.

It could use some updates. The hallway floor was uneven with random dips in it. The room smelled like standing water. Bathrooms have no ventilation system so you have to keep door closed during and after shower to not set off smoke alarms. Fridge in room kept making loud clicking sounds.