InterContinental Buckhead Atlanta by IHG

1st time staying at an intercontinental and definitely not my last! Gorgeous hotel, wonderfully appointed clean rooms, fresh and delicious food, and exceptional service. From the front desk staff to Eric and Timothy in the lounge, who said customer service is dead!?! It’s alive and well here.🎉♥️😇

Great service, a great view and a saltwater pool!

A very pleasant stay.....the staff couldn't have been more courteous or helpful. Ada in the bar was exceptional and the charcuterie tray was a pleasant surprise. The Americano restaurant was an experience in chef curated meals. We enjoyed the complete experience......we will be back!

We stay here about once a quarter. It's our favorite hotel in Atlanta. The staff in the club lounge, Eric and Preston, in particular, are wonderful. We recommend you splurge for the club level rooms if you are able to. We were able to enjoy the pool on Sunday, which was also great. The location--easy walking distance to the Buckhead MARTA station is perfect--especially for a show at the Fox. The Americano Bar can be hit or miss, but we had a good experience this time.

The grounds, customer service & cleanliness were immaculate. The hotel is conveniently located with restaurants & shops within walking distance. My cousin and I, both females, felt safe walking in the neighborhood but were offered a complimentary hotel car to transport us within a 2-mile radius of the hotel. Michael, who was everywhere so I'm not sure of his role, was a tremendous help to us in valet, offered us water & checked us out in a matter of minutes. He was also courteous and polite, which sadly is a dying quality in customer service. Kudos to the staff and management.

In my opinion, there are three high end hotels in Buckhead, the Waldorf, St Regis, and the Intercontinental. All three are quite nice, each with their own pros and cons. Of the three, the Intercontinental is the least expensive, and considerably so vs the St Regis. For what you get, the Intercontinental, is clearly my favorite of the three. The hotel looks good, rooms are spotless and attractive, the restaurant and bar have nice atmosphere’s and the food quality is quite good. There is a well sized gym and pool, and a large , quiet green space, where you can just sit and relax. Employees are great. Save yourself some money, if you want to go high end, this is the one.

What started off as a terrible experience turned into an incredible and memorable one thanks to Phil. I believe he's the GM of the restaurant downstairs and he handled the situation we had in a professional way. It made all the difference in our stay. I will 100% be staying with Intercontinental moving forward.