Candlewood Suites Lincoln by IHG

I made a reservation but due to unforeseen circumstances I needed to move it one night forward. I spent an hour on the phone with the booking party and more time talking to the desk clerk at the hotel. The matter was resolved, then due to the inability of the hotel to process the $10.89 difference in rate with the booking party, the issue became more complicated than before. This simple request seemed to escape the capacity of the desk agent, so I called the manager who said the reservation was moved and there is no problem. When I arrived at the hotel tonight the same desk clerk insisted on charging me $189 to stay. I am furious and to make matters worse, I paid for two nights but am only staying one, and I am a REPEAT customer! I’ve stayed twice a year for the past 10 years! Well, that is gonna come to an end to be sure.

The location has always been perfect for us in Lincoln, NE. The rooms have always been clean and ready for new guests. I have always been comfortable after a long trip in the car. My family loves staying at this location when visiting family in Lincoln, NE.

A continental breakfast would be nice with the price, but it is not a deal breaker.

I thought the property would be in better condition than it was.

Our room smelled like stale food, carpet was sticky, only one chair and it had oil on it from other people’s hair. A repair man who didn’t speak English well came by at 7:30 to look at our air conditioner and it made us very uncomfortable. Later front desk called to see if air worked because he told her it wasn’t.

A/c didn't work so good

Quiet, reasonable price, and a large room.

I didn’t realize it was an extended stay type of hotel. It is kinda worn and the shower didn’t have much pressure. The bed was decent

The room and the bed was comfortable. The only problem was we were next to the water sprinkler service room, and about every hour on the hour something was running in that room and was pretty noisy in our room. Made it hard to get a comfortable night sleep

The only real problem I had was the fridge in my room did not have an ice maker. & the middle washer in the guest laundry would not spin.

I had to clean the bathroom before we could use it. The night worker wasn’t friendly at all. Wouldn’t stay again