Candlewood Suites Killeen - Fort Hood Area by IHG

i didnt get tge room booked it was a suite with bedroom and i got a double bed single room, small as hell for the price

Second time staying while on business. Easy check in and good location

No fleas is a good thing. A lot of noise from renovation upstairs right on my head woke me up and gave me headache. When we called the front desk, she said it was in the website. Not a very nice response. Because of that, I will not go back in your hotel.

Beautiful hotel, staff very efficient, had no problem with room clean well taken care of would recommend a friend to stay

Room very clean and spacious. Staff ver friendly and helpful

Property was under construction and did not have the room type i reserved available and attempted to substitute for a room the size of a closet. Very disappointing holiday travel night.

Pet friendly Close to freeway and Post Kitchen area was convenient

Had no clean towels my whole stay, my family and I had to switch rooms due to no cable in room, gave both of us a handicapped room. Desk clerk told me to return towels, and get fresh ones, never happen the whole time I was staying. My brother had to clean his own room just to move in quickly, no type of housecleaning staff. Manager at front desk was very rude, didn’t try to help in any type of way. Front desk clerk was very short with us, when only we was asking for the simple things for our room. My and my sister room had garbage built up, odor in room, due to front desk manager told us, they only clean once a week, and since I am only staying a short time, our rooms will not be clean at all. I DON’T RECOMMEND THIS HOTEL TO ANYONE, AND WILL NOT BE USING TRAVELOCITY TO BOOK ANY FLIGHTS OR HOTELS ROOMS IN THE FUTURE. VERY VERY, UNHAPPY AND DISSAPPOINTED WITH THIS HOTEL, AND HOTEL SERVICE, AND STAFF. Ps, the ice maker in my room wasn’t working, and the air condition in my sister’s room was making a lot of noise, and again mention it to the front desk manager, which she brush us off, to tend to other guest that was staying longer then us.

Any issue that came up they were very quick to react to fix it. Felt very welcomed and would stay again if in the area.

Our overall stay was nice! It was very convenient to have a stove top, toaster, and fridge in the hotel room. Everything was clean, the room was comfortable to stay in. Everyone was nice. It is in a very convenient area of town, next to other hotels, HEB, food and dining, Walmart all within a 2-5 minute drive! Our only problem was with check in. My daughter and I were meeting my Husband and her father for a weekend stay (He is Military) We arrived first and checked in. We literally spent 30 minutes trying to get two room keys that opened our door. Our daughter has to do Nebulizer treatments every 4hrs, she is sick and 11 months old. That wasn’t even a reason for them to speed up and fix the problem. The hotels main master key worked on our door multiple times as they let us in and out for luggage. The last time we needed in to do a Neb TX we waited 11 minutes outside our hotel door for them to let us in. At the 30-45 minute mark the maintenance man came and changed the entire door handle for a new one and we got two working keys. What I don’t understand is how their master key, that looks just like the room keys I was given, worked to let us in multiple times when I went in and out for luggage? But they somehow couldn’t get us a working key until they changed the entire damn doorknob and why this wasn’t addressed until 45 minutes in. Other than a frustrating check in with room keys and a very noticeable sick baby, everything was fixed and our weeeknd stay was perfect.