Candlewood Suites Port Arthur/Nederland by IHG

This is a no-smoking hotel which was perfect for me as I do not smoke, however upon entering the room you can tell someone previously smoked in there. There are always a few people outside the front door smoking, I think it's disgusting. The management should make them walk at least 100 foot away, the smell fills the lobby pretty easily. There was a free bag of pop corn in the room when I entered it. The shower head trickles water, I love it when it's like a downpour on my head though. The desk has 2 different chairs to sit in, it's convenient for those who like options. The fridge was clean and kept my food cold. The front service staff was on their phones every time I saw them, a couple of times they didn't notice me and I had to get their attention. The price per night is about $130, I don't think the hotel is worth it though, maybe in the $90-$100 price range. When I stayed there it was pouring rain, in the front entrance is where the water from the roof funnels down and doesn't disperse around the sides or the back so if it starts to rain there BRING AN UMBRELLA or you will get soaked like I did. I get the neighborhood vibe that if you leave your vehicle unlocked, you will get it broken in to. I always carry my gun on me so I felt confident I would not be disturbed. I suggest you book a room at hotels.com instead of on site or on their website, it's about $10 cheaper per night.

We did not get the type of room that we booked through hotels.com Also hotels.com mentioned that there was breakfast included and there was no breakfast. Hotels.com has been accommodating about the breakfast, giving us a voucher for a stay at a future hotel. However, the hotel has not contacted us or even apologized for giving us a smaller room with no door between the bedroom and the living room. We have children that are 4 and 6 years old and we need a separate door to get any sleep. I spent 20 minutes on the phone with someone from hotels,com to get this type of room, and would have booked elsewhere had I known they did not have this available. I feel they misrepresented what they had available and then failed to even apologize. Also our room did not even get cleaned or re supplied in between our two nights. This was among the worst stays I have had at a hotel. I had to go out at midnight to Walmart to get breakfast supplies, as they informed us at check in there were absolutely no breakfast options. When we were checking out the front desk mentioned that we could have gotten something for free in the hotel store - AFTER I had made a midnight Walmart run! Do not book here - they are not accommodating or nice.

Asked for a wake up call and a cab called for the morning- didn't receive either. Alarm clock in room didn't work.

Chech person, Alyssa, was most accommodating. Very kind

Not bad, other than the smell in the hallway which also permeated the room I tried numerous things to get rid of the smell but it stayed. My friend who lives in the area says that's just the smell of the area, but having to breathe that in all night wasn't great. The room itself was fine and although I didn't use them the fridge and stove would be beneficial on longer stays. For the price it was a decent deal.

Room was not clean when entered. Staff immediately handled when approached. Was informed at check-in rooms were only cleaned every seven days during stay (once a week). Otherwise stay was OK.

I liked the hotel it wasnt a four star but it was more than I expected. It was clean and people were very nice. I would stay there again. The only problem was there was nothing to do in Nederland. Which has nothing to do with the hotel.

Not a bad stay, it just seemed that they were a little busy, trash was overflowing in the second floor elevator landing and mud was tracked throughout the entrance(it had been raining) other than that it was an uneventful stay.

the condition of the hotel was good and the room was clean. I plan to use the facility again

Dirty room (stains on furniture, pile of dried food in microwave, tons of bugs). People yelling in the hallway every single night. Dogs barking constantly. Front desk personnel weren't rude, but definitely not friendly. The room I booked and paid for wasn't even available so I was downgraded. If I was offered a free stay at this hotel, I would pass.