Candlewood Suites Port Arthur/Nederland by IHG

No phone, no wake up call, no remote, no tv guide and toilet ran all night.Desk clerks need to pay attention to detail and housekeeping needs to check rooms better.

The location was perfect but there were things lacking in the room. First, the heat was not working in the room. There were no non smoking rooms left. My roommate brought an electric blanket but I didn't. There was a plastic bag left under one of the beds before we arrived there.

We enjoyed our stay! The room was very spacious and clean. The staff we encountered were very friendly and helpfull. My only complaints were they will only let you have two towels at a time and the pool was an unswimable shade of green! I would stay there again if they fix the pool.

It was a great stay. However, the air conditioner on the 3rd floor was broken. It was hot, stifling, and quite uncomfortable in the hallway. I complained to the attendant and she indicated they were waiting for a needed part to arrive. Hopefully, it has finally been fixed.

Service was great. But, the place was a bit dirty. Room smelled real bad. Chair was torn. Sheets dirty. etc

Ok place, but no maid service, no extra towels and the floor was dirty.

Great location and was close to a lot of restaurants! The hotel in the hallway had a musty smell but you couldn't smell it in the room and the rooms were very clean. Gym was nice and it was in a nice neighborhood. As well as easy to locate off the interstate. I would stay again!

we enjoyed our stay, however... the bathroom toilet ran all the time,,, with water as much as we need it.. the cost of it... the flapper was so bad, you need to fix them asap!!! the cost of the rooms was expensive... we had asked for a disabled room, but did not get one, also i rented two rooms and wanted them next to each other and we were as far apart as possible my daughter and her husband were in room 21o and we were in room 222. just fix the bathroom toilets and lower the cost for vietnam veterans!!!!

A very clean and quiet stay. The staff was very polite and helpful. We will return. Thank you.

This was my 4th stay at this hotel and I must say that the housekeeping is more than a little off. I understand that this is mainly an extended stay hotel and housekeeping is provided once weekly to these guests. But once one of these guests checks out, I would expect the room to get a thourogh cleaning and not just hitting the "high spots". Don't get me wrong, the bed was made, clean and comfortable and the bath was clean but the attention to details was non existant. For example, I had a smoking room, there were no ashtrays. I had to reconnect the last 2 drapery hooks and the lamp shade by the bed was crooked. Not a big deal to some and it really didn't bother me that much as I was just using the room for a nights sleep. The next morning is when I noticed the chair legs had not been dusted in weeks. Looking around the room, the situation was similar. Top of the TV, top of the fridge, the dresser drawer tops all had a thick layer of dust. Since I was checking out it wasn't worth making a fuss over and I will probably stay there again because it is so convenient to my relatives. But if the housekeeping and attention to details doesn't improve I will be staying at another nearby hotel after that.