Candlewood Suites Olive Branch by IHG

Not impressed at all.

Stay was good and staff was friendly.

Employees constantly had an attitude. I was there for two weeks, not once did house keeping come to check on me if I needed anything like clean sheets, clean towels, not even take out the trash. My original room had an odor to it, I called about this and the employee just said “what do you want me to do about it” I told her to give me a new room, she accommodated me and the new room had dishes, pots and pans in the dish washer but had not been ran, dish washer was not working properly so I had to clean all of those by hand, all around I believe this is less than a 1 star rating, completely horrible customer service at this location.

So the hotel is older so it needs a lot of work but the bed was clean and comfortable. However I did see a small roach in the bathroom sink and the trash can was dirty under the trash bag! When I took a shower the water was filling up and draining very slow and I hate that! The customer service was very good though I will give them that! Very polite staff!!!

The staff was very professional and friendly. The air conditioner in the room didn't cool very well. I was placed in a wheelchair accessible room, so i didn't have a bathtub.

The property wasn’t clean, had a order. It rain, and had a bad leak from the rain.Around the walls and baseboards was nasty and need replacing.

Everything was great

The common areas seemed worn out and dated. Could use a good cleaning in the hallways, etc.

Clean and updated property in good condition.

Did a reservation for a studio suit. When I got there to check they claim they didn’t see my reservation from Expedia. Then turn around and gave me a regular room that didn’t have a couch as the one I was shown before I even made the reservation