Staybridge Suites Augusta by IHG

Location

Based on previous reviews, our expectations were low. We were very pleasantly surprised! Starting with Elizabeth, who checked us in and spent several minutes locating our IHG member number, which, as she said, was important because we were staying in a 2BR 2BA suite for 5 nts. The hospitality of every staff member was good to great. This was Thanksgiving weekend, so we expected to see less staff. Not so. The rooms and bathrooms were clean. Rachele, our housekeeper, introduced herself and told us to let her know if we needed anything. We were advised in writing that there would not be housekeeping onThanksgiving, but if we needed fresh towels to notify the front desk. Breakfasts were nice-sausage or bacon every day, plus the expected cereals, yogurt, waffles, etc. Beer, wine and snacks at hospitality hour. Please give Staybridge Augusta another chance. Maybe not Masters Week, though.

The breakfast was horrible each mornin, is my only complaint….

We stayed at this hotel after switching from a sub-par Augusta suite. Comparatively this stay was phenomenal. It was clean and when we were missing amenities, they quickly brought them up. We specifically wanted a room with a kitchen to cook our own food. The room had a spatula but no frying pan (they brought one up) a large sauce pan with a cover and a small steaming pan, but no matching sauce pan to fit it in, though there WAS a lid for it that was missing. Otherwise, we had utensils and plates/cup. (Yes, low standard but the previous place we stayed only had 1 spoon and 2 knives with no other utensils! Ironically the only pan it had was a frying pan lol!) The room was clean and had furnishings for the sleeper sofa, which we needed. (Another thing missing from the previous suite in a different facility!) The breakfast has several types of fresh fruits which eere good. Yogurt, hard boiled eggs, cottage cheese, waffles, sausage, omelets (I didn't love them. Weird cheese) but the family did like the sausages. Muffins, cereal, juice. Plenty to choose from for breakfast and the staff were polite. Nice, Small gym with 2 treadmills and eliptical, an exercise bike. One workout bench with free weights. Missing one15lb weight which, of course I wanted to use. But overall, very happy with the stay and would stay here again.

I spent four weeks at this hotel in September 2024 during my travels for work. As a seasoned IHG guest, I can confidently say that this establishment stands out—though perhaps not for the reasons one would hope. Let me begin with a topic that truly merits attention: emergency preparedness. During my stay, Hurricane Helene swept through Augusta. Imagine my surprise when I discovered that the hotel was equipped with absolutely no emergency lights in the stairways. While the hallways featured red “Exit” lights, the stairway descended into pitch-black darkness, reminiscent of a horror movie. I navigated the four flights of stairs while dragging my heavy suitcase; I am surprised I wasn't injured. It seems this hotel is managed by a family that could write a book titled "The Art of Frugality." This was evident everywhere, from the use of environmentally questionable styrofoam dishes to the outdated refrigerators and dishwashers. In my fifty-plus years of life, I’ve never encountered appliances quite like these. And let’s talk about breakfast: instead of individual yogurt containers like you find in most IHG hotels, we were treated to a communal yogurt bucket. Picture this: I’m trying to scoop some yogurt into a cup to take on my early morning commute when a strict breakfast lady appears, wielding rules like a medieval knight. Apparently, using a tall coffee cup instead of a styrofoam bowl is an offense, and I need to "follow the rules" and use less expensive styrofoam bowls for yogurt. Who knew breakfast could be such a high-stakes affair? The customer service could use a sprinkle of friendliness. While the younger staff members were friendly, the older ladies at the front desk were gloomy and unfriendly. To top it all off, the manager promised me points for opting out of housekeeping—but those points are apparently lost and never reached my account. In conclusion, I cannot in good conscience recommend this hotel to fellow business travelers or anybody, for that matter. If you enjoy navigating dark stairways, stringent breakfast protocols, and a dash of questionable hospitality, this might just be the place for you! Otherwise, I suggest looking elsewhere for a more welcoming experience.

The room was comfortable and clean. The property was very well maintained.

Location and two room suite

Bit on the pricey side for what it offers

Breakfast was good, Room was nice and clean.

All was well with me, I have no complains.