Staybridge Suites Augusta by IHG

This place is not typical of a Staybridge Inn at all. It’s not clean and the staff can be extremely unhelpful. The housekeeper will leave your room with fingerprints on the mirrors and faucets, they rarely vacuum and it seemed to just anger them when you ask for service. They offer a sparse breakfast every morning, (no healthy options.) nothing even one second before the start time. They put out some junk snacks three evenings a week. You are monitored and you will be served whatever they think the highlight item is. The kitchen is old and outdated with employees hanging out in there on phones. This stay was not worth the aggravation, definitely not good value for money. They don’t even try to make you feel comfortable.

Nothing.

They canceled my room due to a payment issue from Booking.com. The manager, Keisha, is extremely rude and unprofessional. She hung up on the customer service representative from Booking.com. I was not able to get a room due to the issue between the hotel and Booking.com but the hotel still charged me. Customer service is nonexistent at this hotel. They basically stole my money. I have no recourse to get a refund. They lied to Booking.com and to me.

Great location and awesome and friendly staff. They offer hot breakfast and Evening Social dinner with hamburger and Beer and Wine. Great spacious room with LED light vanity mirror .Hotel is very clean and Nice out side putting green for evening time to enjoy

we enjoyed every aspect of our three day stay, check in- check out all smooth as silk. great place to hang your hat with family or business. price. condition. resturants any and all was perfect. will return. r. howell

Upon arrival of our family Christmas getaway of a family of 5, we were greeted with the lady at the front whom we seemed a bother too, then we gather our belongings and head to the room that we were assigned too, after an inspection of our room we found that it was filthy… Soda cans under the pull out, lighter, balls of hair, marijuanas droppings, and the bathroom was untouchable also. I called the front desk to let them know this was unacceptable and requested a new room as there were no openings at other hotels during this time. The lady at the front was extremely rude, but put us in another room, the other room was cleaner, but not by much, I had to purchase cleaning supplies to clean the room for our stay. The bathroom sounded as something was constantly dripping in a vent and the toilet would constantly run. Every time I had asked for the manager I was given excuses after excuses. We had no choice but to “tough it out”. Furthermore, I went to do what was supposed to be a quick load of laundry took me four hours, and nothing was even washed, soap was still stuck and soaked, I could barely carry them, so it cost us another $30 and 2 hours of our vacation time to complete them at a laundry mat. Again, I asked to speak to the manager and was lead with another excuse and a bad attitude. The gym equipment was not in working condition or clean. Moreover, if we were to get in later in the evening the entire lobby smelled of marijuana and had to rush my children into our room. We enter our room to a continuous beeping that lasted two nights that has made it impossible to sleep. Unfortunately, we were forced to continue to stay at the hotel as it was booked months in advance and nothing else was available once we arrived. I am saddened that we saved all year to have a wonderful time and this is the way we were treated. We have stayed at several Staybridge suites and have NEVER had one issue. This particular hotel is NOT Staybridge Quality! Very dissatisfied!

The hotel is nice overall as well as the staff. However, we could tell the bathroom hadn’t been cleaned because the previous guests wash cloth was still hanging up on the shower and there was something brown inside of the tub.

Clean. Great Breakfast. Friendly staff.

The cost to have my 8 pound dog cost $100 for 1 night, which my dog is cleaner than some people. Also the one bed was up against the wall and window while the other bed was right in front of the bathroom opening which was difficult for someone with a disability. Plus, the room walls and ceilings are old and had some stains, and repairs/patch work was not professionally done.

It was very easy to check in and park. The suite we had was very nice and comfortable. Staff was very nice and helpful. I would definitely stay here again.