The Ritz-Carlton Sanya, Yalong Bay

Hard to find somebody who speaks English. Beach is all rocks have to go other hotels to swim. Dinning is limited.

The service was fantastic, starting from the beach boys/girls and to the cleaning staff - everyone has been extremely helpful, attentive to our needs and diligent about our water safety. It would have helped if the staff could speak better English, but we were able to communicate just fine without it using Google Translate. The territory is very well taken care of and full of greenery. The rooms were always clean and comfortable. The two pools were beautiful and very peaceful - it felt like there was barely anyone there, so we were able to have a very calm time by the pool. Most importantly, we were blown away by one of the hotel staff members - Tatyana! She provided us with a wonderful welcome and was extremely responsive to all our queries. She has also shown exemplary professionalism and empathy all throughout our stay. All in all, she was incredibly friendly, extroverted and helpful - we will miss her very dearly!

Hotel is lovely- and certainly appears to be on the best swimming beach in Sanya.Lagoon rooms have cozy patios and allow you to swim out in the lagoon (long and winding and beautifully landscaped pool) directly from your room. Breakfast quality was not up to par- huge quantities of so so food. Plenty of filling carbs but long wait for made to order omelets and very crowded and loud. Sofia- the on-site Italian restaurant- provided delicious food - tasty , creamy burrsta salad, tender perfectly cooked steak, excellent fresh seared foie gras and superb service. Best part of our stay was Annie- a personal butler assigned to us who was extremely professional, efficient and kind. She was very responsive not only to our questions but went above and beyond to address our concerns (ie breakfast issues, for which food manager reached out to not only understand the problems but to make it up to us with a quiet delicious breakfast on our final morning). Annie consistently messaged to ensure our stay was up to expectations and as a result we thoroughly enjoyed our visit. If you love the beach and ocean swimming, and if you can have Annie as your liaison, would highly recommend the Ritz Carlton. Seems to be particularly good for young children as well!

So this is the Ritz Carlton. Of course it’s great. The positive feelings for the accommodation start right as you enter the main gate, and you can appreciate the lush landscape and Chinese/tropical architecture as you drive up to the entranceway. The staff are always there waiting to help you with everything you need. Check-in was a little bit slow and cumbersome, but not everything of course is ever perfect. We had two rooms and they were very well equipped, very clean and very comfortable. The beds were very comfortable and the Bathrooms were perfectly laid out and the showers were always nice and hot! The Wi-Fi throughout the hotel worked very well and in the room it was high speed. There is so much to say about this hotel because there were so many things to do, but I will just mention that the swimming pools were very nice. One was super long. The beach was a little bit of a problem since the beach right at the hotel was rocky and, the hotel staff asked you to use the neighboring beach, which was quite nice. It Is possible to go and swim in the sea although the water was a bit musty and it was fairly wavy. But the sand was very nice. We spent most of our time at the swimming pools. our child went to the kids club and he liked it very much and always wanted to go back the next day. The kids club staff were very helpful and friendly. Also The breakfast food is absolutely fantastic. Maybe the best part about the hotel complexes is Its lush surroundings, and beautiful views of the sea. Make sure to get a sea view room at a higher floor.

The one thing that I didn’t like was that although the rooms were fairly priced, everything else was charged triple at what it should be. Having an extra bed in the room cost as much almost as the room itself. The restaurants were quite expensive. don’t ask me what dry cleaning cost, etc. The other qualm was that there were times when the line to get into the breakfast room was a bit long. If you get there early, you’ll have the whole whole place to yourself. But if you get there at 9 AM, you might have to wait.

This is our 14th time to stay at the Ritz-Carlton in Sanya. When we first got here our kids were 4 and 6 years of age. Now they are 18 and 20 so we have very fond memories of this hotel. Some of the staff still remember us which make us feel like we are family. Our stay at the Club level has been amazing, the service is exceptional and the quality of the food at the hotel and in particular at the Club level is of the highest quality. The quality of the rooms/room service/amenities/pools etc are of the highest standard. I have been to many hotels and I think the Ritz-Carlton Sanya is still the best. I would like to thank Patrick Weder, General Manager, the Chef’s in particular, and all the staff at the Club level for making our stay so enjoyable.

This was our first experience in Sanya - billed as the Chinese Hawaii. Having travelled extensively in China, we were nervous about how good the service would be. We need not have worried. We booked an Ocean view club room, which was spacious and impeccably clean. On the seventh floor we had a good view of the gardens and the bay with the toing and froing of ships out to sea and water sports nearer to shore. Plenty of complimentary water bottles so no fear of dehydration. There are two main pools, and we used both. The larger one circles the hotel and you can take a mini canoe and paddle around! The infinity pool at the beach is more traditional and relaxing. There are four restaurants and all are of a good quality and the service, whilst English may be limited, is keen and if you use a translation app, all is smooth. At reception there are two staff who speak fluent English who can help with any queries. Restaurant reviews have been provided separately, but the Italian chef looks after you well in 'Sofia' is excellent, the buffet breakfast has a vast selection, 'Sand' provides a relaxed outdoor experience, and the Chinese restaurant 'Pearl' has a fabulous 'mapu tofu'. The beach at Yalong Bay is several miles long, and there are Western hotels all along it, so if you were here for longer, there are several other restaurants you can try. One of the top ten golf courses in China, Yalong Bay GC is only 15 minutes walk from the hotel so this is a dream for golfers!

Clean room

Swimming pool

the Hotel is very large and lacks a feeling of Luxury or intimacy; Stuff and undertrained, English is hardly spoken, and consumption is outrageously expansive; overall it is an OK hotel but would need a deep renovation and review of conditions and services; i would not recommend this hotel