Luton Hotel

On entering the hotel, we were greeted by the receptionist, everything went perfectly, the hotel lobby looked shabby and dirty, white leather seats were scruffy. the carpeted areas were filthy. The room was clean, but in desperate need of an uplift, the bed was shocking, yet the covers and pillows were clean, I would never book this hotel again, it looks nothing like the photo. The receptionist in the morning was excellent, its a shame the owners don't do something with this place.

On arrival my wife that is a wheelchair user couldnt get ro the lift so i had to take her power chair back to the car and ahe had to use crutches to get up 4 or 5 steps to the lift then when we got to our floor she had to go down n 4 steps to our room. Yesterday morning the lift was broken so my wife with my help had to go down four flights of stairs which took about 10-15min and were told the service company were callwd and would have it repaired but on return at 23:00 the lift was not repaired and the night staff just said its Sunday nothing we can do no solution was offered and i waa left to get my wife up there four flights of stairs then this morning i had to get my sown the stairs again then get our luggage. Day staff were nice and friendly

Absolutely appalling room appalling staff dirty in kept needs shutting down. Had to royally kick off to get moved into the room I actually booked the only positive thing about the stay is one of the cleaners romaina she was lovely and helpful u deserve more than to work there

Everything

Never stayed here it looked dirty when we pulld up so drove of to find somewhere cleaner and tidy

Awful, only stay if everything else in luton is booked. Very run down, filthy, mouse traps in rooms. Terrible mattress. Hallways disturbingly dirty.

Fantastic

I paid 55 pounds. Excellent value for money. A very spacious room. The hotel shows its age, but it's clean and well looked after. I hghly recommend if you have a flight the next day and need somewhere comfortable to crash.

Requested ground floor room due to disability, which was fulfilled. However to access this room ypu have to go up 3 steps, into a lift to the 1st floor. Walk lengthy mazes of corridors and then down 2 flights of stairs. Would have been beyter off on the 1st floor. Shower tray was filthy. Whilst sheets and pillowcases were clean, the mattress and pillows again filthy. I know you get what you pay for, but cleanliness and accessibility should be the BARE MINIMUM of any property. Seriously WOULD NOT recommend

Good room , clean with comfortable bed. All you need to stay for business. Also absolutely excellent clean service done daily🙏