Luton Hotel

I enjoyed my stay

They cancelled by booking and sent me to another sister hotel only to find it closed and padlocked up. No notification from the hotel or Hotels.com or Expedia. No response to phone calls, emails before re confirmation of the move or complaining afterwards. Appalling customer service from all parties...and i've been in the industry 20 years.

Didn't stay they wasn't taking residents

Room was a bit smelly, like someone had been smoking, no bar just sell cans for £3.50. Run down basic hotel

Room had curtain hanging off screws and stains on the carpet filler in the wall blind in bathroom disintegrating shower floor was moving.

Friendly reception staff and great location for the airport

Whilst Colin was very plesant and helpful at reception overall the place needs a total revamp . Our room had a broken window a dripping shower all night and mould growing along the tiles. There was also a massive hole in the ceiling along the hallway seats broken at the bar . The staff are working hard and are lovely but the place needs an injection of serious cash

I would just like to say that I have never had a problem at this hotel. If I did not like a particular room I just have to say so and the very helpful and friendly staff will immediately move me. For a Budget Hotel WITH air conditioning it is absolutely ideal for my weekly stay. Free WiFi and multi-channel TV services, bathroom essentials and tea and coffee making facilities all included. Big free car park that is secured overnight lets me relax without feeling edgy. It is also very quiet, with proper blackout curtains and a cleaning staff that are also engaged in ensuring that bed linen and general cleanliness is top grade. It is a budget hotel, so do not expect 5* luxuries, but for what you pay it is actually a real treasure.

Two twin rooms booked , one was just acceptable as the beds were clean however the floor was wet in places with water apparently from the ceiling and the shower was somewhat mildewed. The second room the beds were clean but we should have been alerted by the overpowering smell of air freshener which as it wore off left a truly horrible smell of some sort of rot. The shower was totally unusable because of black mould. Fortunately this was literally a stop over to the Airport. Horrible. Even the entrance was littered with cigarette butts.

Very small room on top floor, Very squeeky bed. broken shower head and shower door that caused water to go onto bathroom floor although door closed. sockets only on one side of room so no space to iron. on leaving in the morning after checkout the gates to car park were locked meaning having to go back into hotel to get it unlocked.