Comfort Suites Southport

Property needs serious attention. First toom wecwere given had a floor lamp with broken base leaning against wall so to wouldnt crash down onto the couch! Many similar items thruout.

Very nice stay, clean room

Easy, nice and confortable

Tabatha was a pleasure to have for check in

Staff was nice

Dirty and old

Room looked very “tired” and in need of renovation. Worn carpet, mattress had an indentation on the side where most guests typically sleep, and shower had what may have been mold in the rear corner. Breakfast was adequate, but only that.

First room had carpet badly stained in many areas, couch upholstery badly worn, cigarette smell..in spite of requested non smoking room, toilet broken, cracked sink, and overall dirty. Changed rooms. Still stains and cigarette smell, sheets on bed wrinkled, upholstry torn edges, and the sofa bed was completely bent up and broken. Worst experience ever. Customer service response at desk " I will let the maintenece guy know." Extremely disappointed.

The pull out couch mattress looked like someone lost their life on it. When asked about a mattress protector or roll away bed none could be found. Absolutely disgusting and I’d like to attach pictures. I’d like to formally request a refund as all my children had to share the one queen bed.

Location. Our room was clean .

Carpet on the fourth floor needs to be shampooed and then some areas needs to be replaced or mended . The couch in our room was very uncomfortable. It felt like there was no support in it. We could not sit on it totally unusable. TV in the room was very small. Staff was folding towels and sheets on the receiving counter where customers check in. I didn’t think that was professional or sanitary. There were two people working at the front counter upon checking out, so I’m sure that task could have been divided between the two. Folding of the laundry could have been done in the laundry room. Our keys cards kept deactivating, which meant that we always had to go down to the front desk to get them reactivated. We found this to be a very inconvenience . Plus we are seniors