Comfort Suites Southport

The room that we were supposed to stay in had wet carpet and mold. They did refund our money which I appreciate and the desk clerk was helpful but we could not stay because of the condition.

Our room smelled like cat pee. It’s was suffocating and just gross. No other room available to be moved to so we had to spray room spray and just deal with it. It’s clearly a problem in that room because I found an air freshener put in the ac unit vent. The room was dirty the bathroom clearly is cleaned at the minimal amount. There’s stuff splashed on the walls under the sink, hair all along baseboards and doesn’t look like the floor was mopped. The bedding was dirty so the front desk girl had to bring us new bedding to put on then beds ourselves. I didn’t expect her to do it, just expected it to be clean from the start. The two staff ladies we encountered were very nice. I gave service only 3 stars because the manager only gave a 50% discount for the room when they should have did a 100% comp on the room.

Unfortunately, our experience at this Comfort Suites has not been a good one. We are only here for one night and were somehow double booked. So we didn't get the room we booked. There are 5 of us and we counted on using the pullout sofa bed but the metal bar is snapped so its unusable. The TV doesn't work and the floor is heavily stained. The lady at the front desk is super friendly. Not worth even half the money we paid for one night.

The carpets are dirty. Spots everywhere

Everything was good

Best night sleep I had in weeks

Location was fine. Liked the location of room to pool. Even though we were close to the pool and front desk we didn't hear must hallway traffic. We chose this hotel due to having an indoor pool, who wants to sit outside in 90° weather with high humidity.

Price for the room was way over priced. Breakfast lacked - powdered eggs, not a lot of options for kids. This was our 3 night in a hotel and all 3 hotels had the same icky eggs, dried out sausage patties.