W Scottsdale

Horrible experience

The food in the new resturant ‘Sexy Roman’ was amazing. The service at the pool bar was very good. The ancillary staff no so much they actually turned the mobile air conditioner away from my wife and myself to use it to circulate air around the room. This was done when we were the only 2 there. Room was clean and well appointed.

We stayed in a suite at W Scottsdale for a five-day birthday/annual girls trip and were genuinely disappointed. The property did not live up to the W brand or price point. The Good: - The valet staff and Khayla at check in were attentive and exceeded expectations. The Not So Good: - Lights weren’t working in our room. - Blankets had holes, and there was a disturbing red, blood-like stain on the ceiling - TV stopped working twice and needed a repair - Pool looked nice but was nearly empty yet every chair was covered in dirty towels so we couldn’t relax there - Housekeeping loitered and chatted in the hallway but didn’t clean our room until after 2:30pm each day - Furniture in suite was dirty especially the ottoman which was filthy - Bathroom door was broken Overall, the room and service felt neglected. Pretty disappointing to stay at a W property and have a Motel 6 experience.

It’s a lovely hotel, the rooms are clean and the hotel staff are generally great

This really isn’t a hotel for a solo traveller over the age of about 35. That being said, I got the emails that it was a party and I chose to stay there anyway

I checked in during the hottest time of the year in Arizona, but the hotel made us feel truly welcomed and excited. The staff were always friendly and quick to help with anything we needed. Even though the hotel is over 17 years old, it’s very well kept. I was happily upgraded to a two-bedroom residence suite when I arrived. I’d definitely recommend this place to other Bonvoy members

Friendly helpful staff. When out of their when answering our questions and taking care of our needs.

Great location. Great rooms. Great atmosphere.

Do NOT stay here, I am beyond surprised with how terrible my experience has been. 1. I drove up to valet THREE TIMES, and nobody was there. So I just put my emergency lights on and went to check-in. The guy at the front desk said “oh there should be someone there at valet” but there wasn’t on 3 separate occasions so I decided to self park… because I can’t risk waiting hours for my car when I’m here for business. Self parking was just another hassle with 0 communication or direction. 2. The lobby is stunning… but it was empty with nobody at the front desks where you would typically check in. I see a customer service desk to my left with a guy sitting there talking to a coworker, no biggie, and I see 4-5 check in counters to my right, so I obviously go to my right to check in. I stood there for 10 minutes till a lady was walking past me on her phone and I asked her if she worked here. She said yes and told me to check in at the customer service desk to my left….. why did he let me stand there for 10 minutes at what looks like a check in counter? Mind you, the guy was nice so I feel bad, but also… not ok from a customer service stand point. 3. Because I chose to self park, I asked if I could leave my luggage at the welcome desk, and when I came back, my luggage was out in the open with no one around. He apologized, but still.. terrible customer service ???? 4. I finally get to my hotel room and I walk in, it was HOT. Mind you, it’s 114 degrees in Scottsdale, and THE AC WAS TURNED OFF!!!!! This is a 4 star hotel and you can’t afford to leave the ac on for a guest WHOS CHECKING IN??? In 114 weather???? I literally can’t. I booked this hotel because I travel for work weekly so I was looking for a relaxing stay. This hotel is not worth the $, and I’m honestly just so disappointed. I would honestly go somewhere else but I’ve Ben tracking all day. Do better.