Big Country Hotel & Suites, SureStay Collection by BW

The room was updated, but the toilet didn't work very well and there was some water damage around the tub area. WIFI was down the entire weekend during our stay, and the breakfast was mediocre at best (no pancakes or waffle maker). No coffee maker in the room. The exercise room was getting renovated so we couldn't use it.

My shower did not work upon arriving, but was repaired. I also did have ants in my room. The other thing I would like to mention is that the smoke alarm went off for the whole hotel over a piece of burnt toast. This was very inconvenient for me as I am elderly. Maybe the toaster should be moved to a different location?

The room was very nice, however, it needed some attention. The door jamb from the hallway to the bathroom was missing half of the floor jam. The bathroom door was screwed together because somebody had broken into it while somebody was in there. And the security device to keep the door to the room shut and protect the occupants was broken off. For an individual traveling by themselves I cannot imagine them feeling very safe in this room. Overall everything was absolutely beautiful, but I feel that attention to details needed especially in our room, 318, to make this stay an incredible one.

The hotel was fairly clean, no complaints there. But a lot of facilities were not working while we were there (no WiFi, laundry, or ice, and some of the breakfast appliances did not work). Overall would probably stay elsewhere next time.

Issues were no WiFi, no washer and dryer, room didn’t get cold. Plus side. Lady at front was nice and hotel was clean

The staff was extremely friendly and kind and very attentive. The beds were super comfortable.

Rooms were not cleaned

Laundry and ice machines didn’t work in the entire hotel. Wanted to check in 30 minutes early, figured I would ask but was told no because I would have to be charged extra. Ok cool, I understand. Checked in later and a worker told me that what the real deal was the previous lady just didn’t want to check us in because she was about to leave for her other job. The new lady said she would have done it but she wasn’t checked in and didn’t want to unless she was paid for it. I could have gone without knowing all of that. When we were checking out, the same lady who actually checked is in was complaining about how her replacement hasn’t come in yet. Again, I understand, but do I really need to know that? Found bugs in the tub/shower, loose tile on the bathroom floor. Beds were comfy though, and so were the pillows

No ice , Landry not working, cable/TV not working, pathetic breakfast, three over cooked sausage, nasty juice in box not even cold. No cold water/water, you would be better off no serving anything!!!!!!