Big Country Hotel & Suites, SureStay Collection by BW

Second time I have stayed here. Comfortable and clean. Breakfast options might could be expanded some, but overall i would stay there again.

Great stay. Friendly staff.

We were just there for a night to watch grandchildren's activities. This is an older property, but it's recent remodeling was very well done! While conveniently located near the traffic loop, the hotel was surprisingly quiet. Beds were comfortable and our stay was good, with the exception of breakfast. The breakfast offerings were VERY minimal and there was no breakfast tea, so my husband had to go foraging for something that we could eat and drink.

Good place, clean and organized, however the internet wasn't working during all the time I stayed

Overall the place including the room was slightly grungy. The couch in my room was sticky. The elevator floors were grungy. When I was checking in they informed me that the wifi wasn't working. My suite was very small.

The staff was extremely kind. However, the room was sub-par. The room was overly humid due to poor ventilation which made the bedding and everything inside the room feel very damp. We also found some clover mites in the beds. Though the lobby area looks updated and modern, the rooms themselves could also benefit from being updated. Cracks in the bathroom tiles, rusted areas on the tub, stains on the carpet. Overall, it was a safe place to stay, but will not likely stay here again.

Location close to things

Room was not clean at check-in time and had to wait and when I got to the room, it was still a little dirty.

There was no Wi-Fi service as advertised. The desk service was warm and helpful. The room did not smell clean.

Friendly staff but no amenities. They were all broken or no longer available. Would not recommend this hotel.