Big Country Hotel & Suites, SureStay Collection by BW

The first night I got there we checked in, went upstairs and went to our room. We’d love to go get something to eat, and when we came back, the key would not work. Something was wrong with the door not just the keys. The receptionist came up, used the master key and was able to get us in, but I had to have maintenance come fix the key fob. I was punctual with that and it was done the next day before I came back from the store.

What I did not like about it is that I called the day before hours before to let them know that I would have to check out early due to a funeral my best friend. Once I got there, they had no knowledge or notes that I was checking out. I was there told that I would still have to pay for that day that I was not there. I sent the request over that was never open nor knowledge.

The location to the job that I went to do was good.

It was suppose to have breakfast..all they had was egg and cereal. No meat what so ever. I also asked the front desk if she could print out an email for me and she said that since I booked through a third party (booking) she couldn’t do it.I asked that if I paid her to print it out could she do it and she said she couldn’t do anything about it. The wifi was down when we checked in so I couldn’t even do anything on my reports on my laptop for work..overall it was a bad experience and I think I overpaid for the service that I got.The ladies that were at the front desk in the morning when I checked out were really nice compared to the lady that was there when I checked in.

Clean

Room smelled like mildew, the exercise room was closed.

Location. Good breakfasts. Beds were comfortable and the hotel was quiet

NA

Location, welcoming, nice rooms

No personal coffee pots, inconvinient