Kahana Falls Maui by VRI Americas

Comfortable bed, priced fairly, friendly staff, clean all around except for sand on floors. Picture of the studio from the website was taken with wide angle lens that makes the room look bigger than it is. Poor ventilation, room had no window to look out of except to the ceiling of the hallway. Pool, hot tub, grounds all very nice!

Huge cockroaches

For the price point, this is an excellent condo, just a quick walk across the street to a beautiful beach. Property has a nice pool and hot tub, and the location is good.

We absolutely loved our stay at Kahana Falls and will be staying there again!

On 16th July when we checked in put the AC on. I saw a green light blinking in the AC but I did not bother as we had evening plans. When we came back late 16th night we were really tired and went to bed. We realized AC was not working because we were sweating thru the night. 17th we left early around 6.00 am. We came back in thee evening and AC did not work so I called front desk. They said they are going to put a work order for 18th forcing us to sleep the second night also without AC. Hilrious part was dumb management sent me a box fan while the room already had a ceiling fan. The two nights were miserable. Either the hotel or hotels.com must do a partial refund. I booked this hotel room 7 months ago. But right on the two days we stayed in this hotel we could not get a good night sleep. Hotel did not give us our moneys worth and all services promised for the $$$ I paid. So pease do a partial refund!

I must say, the hotel itself is absolutely beautiful. We arrived a few hours before the standard check-in time in hopes of an early check-in, but unfortunately, our room wasn’t ready until just five minutes before 4:00 PM. While we waited, we enjoyed some time by the pool, which was a pleasant way to pass the time. One aspect that stood out as a bit unusual was the requirement to visit the concierge in order to receive our parking pass. It became clear that this was a way to introduce a timeshare presentation opportunity. While we understand this may be part of the resort’s business model, we found it disappointing to be approached with a sales pitch during what was meant to be a relaxing vacation. The concierge offered us a $100 gift card to book a time slot, claiming we wouldn’t have to attend the presentation. We explained we couldn’t commit as our schedule was still uncertain. On the day of the proposed meeting, we informed John that we wouldn’t be able to attend. His response,“Would’ve been nice to know earlier as someone else could’ve taken this spot” felt unnecessarily curt and unprofessional, which unfortunately left a negative impression. That said, the accommodations were wonderful. The room was the perfect size, and we especially appreciated the convenience of the kitchenette. The property itself is stunning and well-situated near excellent local restaurants. The beach in front of the resort offered fantastic snorkeling where we saw turtles, whales, & eels!

The facilities are a bit old and need some updating, that being said, everything works well. The pool, rooms, gym, etc are clean and presentable. The staff was friendly and helpful. There are two nice coy ponds and a separate green area by the laundry room. The property has a relaxing calm atmosphere. The concierge was helpful and didn’t try to force us towards a timeshare presentation. The only issue I had is that housekeeping didn’t clean our room on Saturday and had to wait till the next day. The manager sent a clean set of towels right away.

The fire alarm oblivious was not checked because it's low battery alarm woke us up at 2:00 in the morning... and the TV dindt operate right.

I highly recommend this hotel to families. It was such an amazing experience for me and my husband during our first trip to Maui

The perfect trip!! Loved every minute!! Food, entertainment, everything was exceptional!!!! Kahana falls resort was perfect for our stay!! Captain Jack's across the street was unbelievable for GREAT FOOD!! JAVA JAZZ was perfect for nightly entertainment and the LAUA set up by the resort was Amazing!! We had the time of our lives!!!!