The Naini Retreat, Nainital

The hotel does not mention that it is difficult to access. It has no lifts. There are too many internal and external stairs in the building which made it difficult to get around. My mother fell one time and hurt her knee. I had to help her when we wanted to go for meals or outside. In total there were 4 different staircases to access our room. The room was in the annexe building and was damp. The bedding was damp and even the clothing in the suitcase became damp. We were so disappointed as we had expected some sort of view but the window in the room had frosted glass. The room was also very dark and even with all the lights on it was pretty dark. There was no hot water and the ac did not work. The hotel did not provide any information at check in such as that they had a complimentary taxi or afternoon tea. We asked a staff member about going to the town who pointed to some steep steps to reach the town. Also at check out they could have mentioned that due to rain our flight may be cancelled. We could instead have taken a taxi from the hotel back to Delhi.

I would never ever consider staying in this property again and recommend the same to others travelling to Nainital . This heritage property does afford very scenic view but is poorly maintained. I stayed at Naini Retreat from 26th to 28th Jun for two nights, booking a family suite for 04 guests. I was charged Rs. 50,121 i.e Approx. USD 725 and paid Rs.32,532 upfront on hotels.com(balance of Rs. 17589.00 adjusted from my accumulated one free night). Most horrific part being that I was not even provided the accommodation as shown in the hotels.com site.Is it a case of cheating ? Money spent having gone down the drain.Much as I would like to forget this experience, I am still writing this for benefit of others.

Overall a good property located at a height having a good view, greenary & flowers around. Word of advise: Park your car in the Nainital Parking Area & ask for a pick-up from the hotel as it’s at quite good height & it’s risky to drive. For youngsters, this could be one of the best properties to stay but for elders, you need to think as there is good amount of walk applicable on stairs & overall. Overall stay was very nice & enjoyable. At evening, there is arrangement of LIVE music & borne fire with-in the resort so lively atmosphere is created for vacation. Location is nice. Food is good. Overall ambience is quite nice.

Rooms were clean & food was good. Location was excellant away from the crowd. Staff was very courteous & ready to help.

Not good for disabled people lots of stairs to climb no facilities for them to go up and down

Great facility. Helpful staff. Live singer in the evening. But when we were there, no internet in room and they had trouble with international news channels on TV.

Beautiful property , well maintained and very good staff. Will surely revisit.

Very good hotel with very good service and exceptionally good food . Our room was upgraded but the room we booked for was a bigger room as to what we got . The staff were helpful and courteous .

Excellent Experience.Nice Place for stay. Excellent view of land scapes from the Hotel. Services are really very Good. Truly no words to explain.

Very friendly staff, great location and excellent service. Food could be be better! Overall, we had 4 rooms and enjoyed our stay immensely.