voco Surfside Aruba by IHG

For my first visit to Voco Surfside Aruba we like to THANK YOU for making our stay a relaxable one. As soon as we checked in, we were recognize as an IHG member. The agent and the MOD Lysa Vreeswijk were there with a smiling face and a warm welcome greeting. Thank you ladies. The staff of Nook and the bar as well. Thank you Luis, Jorge, all the ladies during breakfast, Yuru and the rest THANK YOU so much. Its because of you, we will be back. The housekeeping department did a good job in keeping the room neat and clean, Thank you ladies. Night auditor: a friendly lady, always with a smile, greets me every morning when I bring my son to work. Overall experience: Good job all, you exceed our expections. We will looking forward for my next stay.

This is my second time staying in this hotel and this visit was even better than the last. The service was amazing, the amenities look incredible (specially the pool ans bar), rooms are spacious and clean, and the location is ideal. Also having the beach so close made it so that we had everything we needed close by.

Incredible hotel, very good facility and staff. 100% recommend

Great pool area and close to the beach

voco Surfside Aruba was a deligtful experience. The hotel is newly renovated and the attention was amazing. I have been going to Aruba for the past 20 years with family and friends and had not found a more homey hotel. It is just across the street from the beach and even if you don't want to goo that far the pool was amazing. I loved the breakfast offering and the drinks by the pool bar. The rooms were very comfortable and clean.

Beach access is unparalleled with only a 3 min walk. Hotel amenities are very new and elegant. Service was great and we had an amazing time!!

An exceptional stay at voco Aruba! The hotel’s recent remodel looks absolutely stunning, bringing a fresh, contemporary vibe to the entire property. The rooms are beautifully updated, the atmosphere is wonderfully relaxing, and the service remains outstanding. Highly recommended!"Excelent

Truly Magnificent - the attention to everything big and small was apparent at every turn, supported by a world-class staff that was genuinely happy to have you as a guest.

I have been an IHG member for many years and this was by far one of the most frustrating experiences I have had with a hotel. The issue was not simply the reservation structure, but the way the situation was handled. Due to two consecutive reservations arranged by my agency, my room key expired and I was unable to access my room late in the evening while my belongings and medication were inside. What disappointed me most was the complete lack of proactive communication and guest care. The hotel had my phone number and email, collected again at check-in, yet nobody contacted me at any stage. It then took months of emails, follow-ups, LinkedIn messages and escalation through IHG channels before I finally received proper responses and documentation. Management repeatedly focused on procedures and policies instead of acknowledging the actual guest experience and the stress caused. The property itself is decent, but the handling of customer issues and communication was extremely disappointing and not what I would expect from an IHG-branded hotel.

The Voco Surfside Aruba was a delightful surprise in the heart of Oranjestad Aruba. This newly renovated property was airy, clean, and island elegant. It truly is a hidden gem and reminds me of the old Aruba low rise hotels. This property is truly a boutique style hotel. The common areas are open to maximize Aruba climate and all the decor is tasteful. The small footprint makes it is super accessible and really was a great place to spend a week with the family. This hotel is minutes from the airport so it is super convenient for a quick visit to the island. The pool was clean and had multi-levels and seating. It was small but located in the main central courtyard of the building. It had two jetted tubs, they were not hot but had great jets. We used the pool every single day of our visit because it was never crowded. The seating surrounding the pool was varied and quite lovely for lounging. There was astroturfing throughout the property which was a nice touch. There was an outdoor shower although if you were not looking for it, it was hard to find because it was located behind the pool away from the lobby. The hotel has a bar with a nice bar menu, nice outdoor seating options and a lovely restaurant that served a daily breakfast Buffett. Our room rate included breakfast but, that typically is an extra charge not automatic. The breakfast was varied although not extensive, we loved it. I don’t need an exotic spread each day. Made to order omelets and fruit, cereal, yogurt, cheese, breads and bagels plus, varying breakfast meats and potato or yucca. We thoroughly enjoyed it. We rented a car and had free parking and always got a prime parking spot. Plus overflow would be across the street. Now the street is a busy road but there is a crosswalk and a small beach and tons of food kiosks and a couple of restaurants directly in front of the property. The best part of our stay was the room, a short walk from the pool and restaurant and we were in our one bedroom one floor suite. We absolutely loved it. The room was large, bright, and clean. It did not have formal closets but it had plenty of storage space for two adults and one child. There was a pull out bed from the sofa in the main living area. Two televisions and a king sized bed in the bedroom. The bathroom was compact but tastefully decorated and very clean. The shower had great water pressure and overall the room exceeded our expectations due to the size. It also had a kitchenette and a dining table with two chairs. Also, there were two refillable glass water bottles and a filling station a few doors down. Our room also had a lovely private patio off the main bedroom that had additional seating and privacy. Our room was not too noisy since we had an interior room with a pool view. Although we always kept the curtains closed for privacy reasons. The air conditioner worked well and had a remote control feature which was a nice touch. Overall this hotel gets a solid four stars for being a hidden gem with phenomenal customer service and being super clean and quaint. I would stay again and recommend it for families.