Springhill Suites by Marriott Richmond Northwest

After my recent stay at a less expensive hotel, it was great to return to a hotel that I know stands behind its brand. I opened the door and it was an aaaah moment. I can’t praise this property enough!

Great hotel!

Checked in for a night while traveling back home. The chdck-in process was simple a d quick and our room was clean spacious and quiet. Made our night traveling with an infant easier.

When I pulled the covers down there were bugs in my bed. We received a room change.

The receptionist was very friendly and helpful. The room was okay it was smaller than we thought. There was a dirty/wet face towel left close to the bathroom. No utensils my bad I didn't checked the amenities of the room when we booked, however for a $160 plus a night we were expecting a bit more. The bed was comfy but for me the pillows were not. Free breakfast was okay, we love the coffee though :)

Great hospitality

Staff was Amazing had issue with booking dates and 3 rd party changed the dates and The Manager her staff were very sympathetic and approved my stay for Sunday hotel was sold Saturday and I received a full refund for Saturday night I really appreciate the staff at Hotels.com for expediting a refund stay you all rock no pics to send Hotel clean nice and very affordable and convenient to Hospital going to 10 thumbs up

The staff was very understanding to what we had going on. Room was clean.

stopped here after a long car ride from Atlanta. the front desk staff was kind and attentive however the Hotel is outdated. we were put in a room where the door was wide open upon our arrival, the bathroom door doesn't close and there was a wasp in the restroom. we asked for another room, which they accommodate very easily. again the room was wide open and the cleaning crew hadn't finished changing the sheets so we stood outside the room for a few minutes while they finished. we could not shower because there really want any hot water and there was another guests hair on the wall. the room on the surface was ok but needed a deep cleaning. breakfast was ok. I wish they had staff cleaning the stations frequently not just restocking food after an hour the counters were a disaster. an ok to lay our heads for the night but wouldn't recommend for a long term stay

GOOD