Les Deux Tours

The main points from my longer review (written before my food poisoning!) below: - Beautiful rooms and landscaping make for a relaxing setting generally - Pool was gorgeous but full to the brim up with (up to 20) children screaming jumping and divebombing which staff do not police, meaning it's impossible to relax - Showers in the room (junior suites) took 10 mins to heat up - Service is slow, but many of the staff are friendly and helpful - Food over all was pretty good at breakfast, lunch and dinner (including the sushi bar) apart from: - We ate all four days in the hotel (and nowhere else). I received a very severe case of food poisoning on the last night before we checked out, being violently ill for over 24h. I've only just recovered in the UK now three days later - travelling home was hell. This also effectively took away a day from of our short break as we weren't due to leave to the airport the day after until the evening. . The manager did remove my food bill for that day as an apology and offered me a room to rest in, but ultimately refused to take responsibility for it. He suggested that my illness was just due to a change in diet or perhaps even the sharp orange juice at breakfast! This was the worst case of food poisoning I've ever had, so that was insulting and bordering on gaslighting. The hotel needs to do a thorough investigation into this. ------ The sun is beating down. The rays are reflected playfully in warm terracotta tiles which guide you a pristine white suite dressed in classic mosaics and stain glass windows. Dry heat fills the air with a heady scent, part-smoky part-herbal, thanks to the abundance of trees and blossoms which populate the grounds. Whistling away lazily in the wind, there’s a beautiful natural symphony created which combines with birdsong and the cries of the hotel’s resident peacocks to magical effect. Only twenty minutes away from the centre of Marrakesh, the hussle and bussle of the busy medina is a distant memory. You sit down to enjoy your first lunch: a perfectly cooked sole and cool glass of Chablis (one is immediately grateful for the French clientele here) overlooking the long pool. These are all things one hopes to find from browsing the hotel’s website. The perfect ingredients for a much-needed break from one’s hectic work schedule. This should be a relief. And yet it isn’t. Why? There’s a central aspect of the culture at les deux tours which is at odds with the website’s marketing depictions of sweet serenity found amongst artfully manicured jardin's: that this is predominantly a family oriented hotel. Would -be tourers should be made aware that the single peaceful pool on offer - if you’re lucky to bag a sun bed that is - will be populated from dawn till dusk by no less than 20 children at a time, playing, running and screaming . What one might hope is a pool littered with spritz and Moroccan teas - perfect surroundings to wile away the days with a good book - is instead littered with barbie dolls and arm bands. Any attempt at a peaceful swim will be interrupted by splashing, dive bombing or the chanting of nursery songs. Similar attempts to be absorbed in a book you'd been dying to read are also made in vain. In short: Those who pick the hotel for the promise of a peaceful retreat outside city walls will be sorely disappointed. (Unless of course you usually find frequenting a public swimming bath during the school holidays peaceful, in which case I take it back). The bottom line is that the hotel does not attempt to cater equally to all of its clientele. If les deux tours is serious about retaining its status as a higher end getaway for all, an adults only pool somewhere in its large grounds isn’t merely desirable but essential. Then there are smaller things which hint at slightly lacklustre hospitality; things which make it stand out unfavourably next to other hotels with similar high end aspirations: expect to wait a long time (upwards of 20 minutes) for a drink by the pool, expect that several dishes and the best wines on the menu are going to be unavailable, don’t worry when the service at breakfast, lunch and dinner is consistently on the slow side and be prepared to wait for 10 minutes while you wait for your shower to heat up. Make use of the spa, but don’t be alarmed when the masseuse is sniffing and sneezing the whole time. (Deep tissue with a side of Covid? Well at least she apologised). The thing that prospective tourers need to made aware of is that, if our stay is anything to go by, children and family time are the primary focus of one’s experience at this hotel. The reality is that they’re not what everyone wants as the focus of their holiday. More crèche than calm and charming, holiday goers who fall into the later camp would do well to avoid it.

What an amazing retreat outside the hustle and bustle of the Medina. Located about 20 mins (by car) from the Medina in Marrakech, Les Deux Tours is a charming, understated resort in La Palmeraie. Everything is exactly as you’d want it and as good or better than it appears in pictures on the website. The grounds are stunning. The food is great. Everyone that works there goes the extra mile to make your stay special. A specific call out to Zouhir, the mixologist in the bar. He mixes great drinks and always has a suggestion or some interesting information to enhance your stay in Morocco. We stayed 2 nights at Les Deux Tours and 3 nights in the Medina and it was a great way to vary our experience in Marrakech. You can hire a car to get into Marrakech whenever you want to for not much at all. Highly recommend!

Les Deux Tours is a magical place. A little slice of heaven. I will definitely be back.

Me & my wife had the most amazing honeymoon at this beautiful hotel! To say we were spoilt would be an understatement, we just loved every detail. The hotel decor & grounds are simply stunning, so tranquil & relaxing with amazing wildlife. Our Suite room was beautiful with unique decor & a lovely relaxing garden. A complimentary bottle of champagne was waiting for us too. The Staff were amazing and so thoughtful in everything they did. Presentation for food & drinks was spot on. We had a traditional Hamman at the Spa which was amazing too! Hotel was about 20 mins from central Marrakesh so perfect location to go in to the city as required. Honestly one of the very best hotels we’ve had the pleasure to stay in. We will certainly be back in the future. Thank you, Jake & Sioned x

Fabulous luxury hotel just outside Marrakech. The rooms are beautiful as are the grounds and there was a free shuttle available into the city.

This hotel is incredible!!! We stayed for only two nights after a few nights in the medina, and we wished we spent the whole trip here. We were surprised on arrival to be upgraded to a beautiful suite with our own private garden and hot tub, full of shady spots to sit and read quietly. Even if we hadn’t had the fantastic upgrade it would still have been heaven. The staff were all fantastic, and catered well for a coeliac. The grounds are beautiful, it’s a relaxing oasis. We can’t wait to return!!!

Gorgeous hotel with lovely staff only downside was that the evening restaurant is very formal & expensive. We ended up travelling into centre but it’s a good half hour in a taxi. Otherwise can’t fault the hotel, pool is bliss, and grounds are beautiful as is location in les palmerai

We had an amazing stay at this hotel. The food, service, accomodation are all first class. Without exception, the staff at this property are exeptional and a credit to the hotel chain. A particular thank you to Maryam (client relations), Aziz (restaurant manager) and Zouhir (head barman).

A proper 5-star hotel, in every aspect of service and quality of amenities. Recommended

The hotel is based in the Palmeraie area of Marrakech, around 20 mins from the centre but this was perfect for me - I wanted a relaxing environment. Les Deux Tours is a beautiful property surrounded by nature, with a lovely heated pool, fantastic food and wonderful staff.