whala! boca chica - All inclusive

I Am very un happy because I paid for a room at from of the beach, I one employer the name Emmanuel did not Wanted to give the room that I paid for and he send me to another room. After two days fighting they give the room that I paid. I don’t undentand why he want to stolen my money and give me another room. Also I have another reservation for my two member of my family with two bed and he give us only one bed. In conclusión I will not come back to that place

The food was terrible in taste and quality. The air conditioner did not work in 1 of our rooms and the toilet clogged and leaked throughout the stay (apart from the bathroom not having hot water) in the other room. We kept using both rooms, simultaneously, to get dressed. Hotel staff literally swapped out the toilet (full construction job) throughout the entire stay and didn't even properly clean up after themselves. Staff left discarded wrappers on top of our personal belongings and foot prints on the left over debris when"done with the job". Housekeeping never cleaned up after the toilet job. We checked out and the toilet still wasn't working. Front desk staff never answers the phone. Room key gets deactivated just by looking at it. The hotel barely cleaned the beach in the morning forcing guests to either walk through seaweed and debris or walk to the neighboring hotel's beach access which was thoroughly cleaned every morning.

Premises have potential, but don’t go!! The hotel rooms have only two bath towels, no products, no hand towel, no tissues, lotion. Food options are limited to Dominican food only! One night it was all Chinese and it was horrible! The restaurant a a carte was Italian theme and it was horrible food! They might as well stick to what they know. Our room keys failed 3 times and had to replace daily, and two other rooms that our family stayed in! Place is too hectic and loud!! Very ghetto and dirty! They charge $3 dollars a day to use your room safe with a $50 deposit!! Insane! You have to leave a $20 deposit for a pool towel! And if you lose your resort plastic bracelet you have to pay $25 to replace it! I asked for late checkout for two rooms, one hour only, they gave me one room feee and said I would have to pay $20 for the other!! The mateessws do not have fitted sheets, it’s a sheer too small to tuck under, it’s ridiculous!! We will never go back!! Some staff is nice but others are so rude and have no manners!! Don’t understand how they have 3 stars! Their beach water stinks and it next to boats, so don’t bother!! I can keep going and going, we have stayed in many places throughout our vacations but this one is by far the worst ever!! It’s a total dump with potential because ground are nice but they want to suck you dry of your dollars! Please don’t stay here!

Very nice resort for a short get away. a lot of shopping spots and good scenery. The bar was nice but the food wasn’t too memorable. It does get crowded with locals and kids but overall it was a pleasant place.

Is a hotel 3 Star. Don’t have elevator. Is a tiny hotel

Beach

The worst EXPERIENCE EVER. THE STAFF IS RUDE, UNPROFESSIONAL.

The staff and the amenities were amazing, they were all super caring and friendly as well as attentive. Area was very clean, one pool with activities during the day another pool with a stage and a night show and open bar till late. As well as snacks and drinks all day . Great stay 100% recommend

I love the whole hotwl

The food was good, the staff helpful and very nice, they didn't have show like other hotels every night, but they still have entertainment. The hotel is old, can use some upgrade but the overall experience was good