Hyatt Vacation Club at Wild Oak Ranch

Great room service

Customer service

Beautiful grounds and a heated pool facility was a nice bonus.

The restaurant food could certainly be better. I suspect they cater to families with kids a lot, but better offerings for the adults would be more in line with the rest of the quality of the facilities.

Facilities were clean and well kept Environment was excellent Beautiful lazy river, welk kept gym and family areas. Rooms were clean.

Staff was not welcoming or friendly. The restaurant staff made you feel unwanted because they were in a hurry to close early even though there was still a whole hour left before closing and I didn't order any dien in options precisely because I didn't want to delay them. Drinks were not good and overpriced. Front office staff was also not welcoming. I had to go back for a few items I forgot and waited well over half an hour to receive them. Once you've paid dont expect any courtesy. Customer service was extremely lacking and not up to par from what I have received at several other Hyatt locations.

Chambre spacieuse

Rénovation nécessaire à certains endroit