Clarion Pointe Charlottesville

The breakfast is so bad.

The staff is very friendly. That being said the first room I was in had a terrrible smell. They did move me - but they room was double booked and someone tried to walk on when i was changing. I stayed there before and it was fine. I saw a huge decline in the facility this time.

Good, as expected. No big problems.

Comfortable bed

We usually wear shoes in hotel rooms so until I went to get out of bed in the middle of the night I did not realize the entire carpet was soaking wet. When I woke up in the morning I happen to look up at the ceiling, and it was covered in mildew. I tried to contact someone at the front desk, i.e.manager, and no one was available when we were leaving. The room did not smell at all at any point, and I am usually very much aware of any mildew smell. Ceiling photos are attached

Good staff

A lot of mold, very stinky, old.

We arrived at the hotel and were given a key to our room—only to walk in and find it already occupied, with someone else’s belongings inside. Shocked, we returned to the front desk, where the staff member was surprisingly unapologetic and dismissive. They handed us a new key, but unbelievably, the second room was also already occupied. At this point, we insisted that the staff physically check the third room before handing us another key. We followed them upstairs, and thankfully, they knocked—because someone answered the door. That’s three occupied rooms in a row. Finally, the fourth room was unoccupied and clean enough to stay in. This experience was not only frustrating, but also deeply concerning from a safety and privacy standpoint. The hotel’s booking system is clearly disorganized and insecure. We were stunned by how casually the staff handled something so serious. Would not recommend.

It was very quiet considering the location. Tough to turn into the driveway. Staff was very friendly and professional. One odd thing though....no fan in the bathroom.