Sugar Marina Hotel – FASHION – Kata Beach

Had an average experience at Sugar Marina Resort-Fashion. My gf and I spend 6 nights at Sugar Marina. The location of the hotel was strategic, as it is a 3 mins walk to the beach and close to many restaurants and convenience shops like 7-eleven. However, besides the great variety of choices during breakfast and the free refill of the minibar, the hotel lacks proper cleaning staff, as our room were slightly dirty when we first checked in. In addition, I would advise you to fork out additional money for a room upgrade, as our initial room choice (cheapest option), was facing a stone brick wall with no view in sight. The pool was also slightly dirty around it edges, and there is only one worn-out lift for the entire hotel, though it doesn't seem like a big problem for the guests, as most of them opt to walk up the stairs.

Unfortunately I did not have the best experience at the Sugar Marina Resort. First, the hotel is very dated and the room was not as comfortable as advertised. The breakfast is average but the cleanliness of the pool and spa is good. The main reason for my poor experience at this hotel was due to an incident that occurred when my partner and I were sick. We had become incredibly ill with food poisoning and were hold up in our room for over 12 hours. We managed to leave the room to get more toilet paper and water so we thought we could ask the reception desk to grab us these 2 items as we were unfit to go any further than the hotel. To our surprise when we reached the desk and asked for these items we were told 'it's too late, we are closed go to 7/11' to which the reception attendent returned to watching television in the back room behind the desk. I was fairly shocked and disgusted that we weren't assisted to get these 2 very simple, basic items when we were both clearly very unwell. I did not feel overly comfortable at this hotel overall and was disappointed.

Hotel looks a bit old since my last stay in 2013. Nothing to complain about. Best breakfast buffet in the area.

Stayed only for a few hours. Had a red-eye flight so wanted some place to tie us over. Checked in at 3pm checked out at midnight. The pool was small and not the cleanest so did not go in the pool. The hotel was super close to the beach but not right on the beach front, so it was a balance between price and accessing the beach. The area was pretty quiet, but I think it might be one of the busier part of Kata Beach. The waves were great for surfing when we were there. And surf house was super close to the hotel. Booked the room for the sake of going to surf house. For the price, I think it was a good value.

Great location, good wifi, comfy bed and clean room - perfect for what I needed

Situated only a 2 min walk from kata beach this hotel made it easy for us to get around the city by foot or by taxi. The rooms were ok. Bed is a bit hard. Wifi is spotty, kept getting bumped off and having to relog in. Staff was very nice and accommodating to any need we had, i.e. More towels, coffee etc. if you are looking for an inexpensive lodging option this hotel would do the trick

The hotel staff were great. The room itself could have used a bit of an upgrade. The water pressure in the shower was too low to wash my hair and the tub didn't have a plug for the drain. I ended up washing my hair in the tub and plugging up the drain with a washcloth. The fake "Prada" shoe in the bathroom was filthy.

Good value for the money. Close to the beach. The hotel staff is trying hard to be helpful. They may not understand you but will always say "yes". The buiding shows some wear and tear, but you get what you paid for.

The stay was great except for the shower. Water pressure was very Low and I requested to clean the room in the morning when am out and the staffs only come to clean the room in the afternoon .

Reviews sounded quite run down. However from my experience the hotel provide clean room and amenities are complete. I enjoyed the bathtub a lot as well. The bed is really comfy, the staff are very helpful and provide us smile and good service. I felt like the hotel have given me more than what i have paid. I am very happy with my stay.