TownePlace Suites by Marriott Harrisburg Hershey

Stayed at this property for many years and I found the staff to be very good and helpful if needed. However, its age and lack of regular upgrades has caught up to it and it needs a total renovation. The first clue was an outside door where the "panic bar" door opening device was haphazardly replaced with the wrong device; I got a room with a broken door lock; the bathroom had been amateurishly painted and the room was just plain tired and worn out. And daily parking fee: $3.87 ?? (WTF???) Bye-Bye

Customer service was also great I needed another pot to cook with and every time I called I was provided with great service

I really like the customer service talking and speaking with the workers was very good

Hot tub was wonderful and pool was great temperature.

Breakfast could have been a little hotter, but was good variety.

Great place, Great staff I highly recommend.

Decent location, high expecatations dashed as soon as we enetered the room. Much smaller than photos show but we stayed positive. Bathroom floor had white spots, toilet very poorly caulked. Bathroom shower rod bracket spun causing curtain to slide open. The bed was one of worse we've encountered. Lumpy and higher on one side than the other. Sleep came after a very long time. When we returned from dinner, there were two police cars out front with officers tending to an extremely drunk woman in the lobby. At 1130pm, heavy steps above us went back and forth across the room making sleep impossible as well as the terrible mattress. At breakfast, 2 adult females were grazing in the breakfast line with pajamas and curlers in their hair. I think next visit, we'll be more cautious of dicey areas and run down hotels. I expected more of this hotel chain. We left a day early to avoid another night in this place.

good

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