Zerohotel

Hotel is in a great location and has a beautiful, tiered patio and garden.

The location is great. Walkable from most attractions. Ok restaurants nearby. Staff were excellent, helpful and friendly. Nice gardens.

We were shocked on arrival to see our room. Large dirty marks on the carpet made us think, maybe it was a crime scene. We got used to it but our first thought was to ask for a change of room.

Beautiful views over the bay from our room and the common area and outside terraces. Great location. Parking right next to the hotel.

Nothing

The room was big and had a good view

The location was a bit complicated to find.

Location and view were tops

All was good

We stayed here two nights. We are Americans used to boring, run-of-the-mill hotels with no character and neutral staff who don’t like the guests. This was a lovely break from our norm. Everyone was super friendly, desirous to make our stay happy and give recommendations. The ceilings were super high in our room overlooking the bay, with a chandelier and lovely paint color. It felt like being in an early 1900’s great house. They have a gardener who comes to create gorgeous flowers and trees over 3 different terraces where you can go sit outside to eat or sip wine at sunset. The area in general is like the rest of Valparaiso with some dirt and grunge, but stepping into this hotel was like a most lovely sanctuary. Highly recommend. They lock the gate getting in and out and recognize you by face so there is no fear of random people coming off the street. This may be normal in South America but we noted it as the whole place felt and seemed very secure. They helped us get a taxi for our trip to the vineyards as well, which was nice.

Period property in a good location for exploring Valparaiso. Positives- The place has character, a very comfortable bed and decent breakfast. Negatives- There is a $20 USD charge for parking, which was only disclosed after booking. The hotel said the charge was due to limited parking spaces but there were spaces available on the street. The parking charge should be disclosed before booking, not after. - Hotel should inform guests not to put paper in the toilet as it got blocked! - The shower takes a long time to warm up and the water drains very slowly and also gets blocked. - Could be cleaner too.

Room was rather basic, no elevator but common area ver nice and beautiful garden patio