Residence Inn Newport News Airport

It was very close to my work area and it was a lot of things for kids did we were close to where the hotel was

I didn’t like that called the wrong as why they called 911 and I was kind of confused

Clean spacious room with functional layout. Lots of electrical outlets in convenient locations. Kitchenette area well stocked with dishes and cooking implements, full-size fridge, etc. Room had an ethernet cable, which came handy when wi-fi glitched (as it did often).

Wi-fi - so-so. Initial sign-on took several tries regardless of device used (laptop, tablet, cell phone). Once on, it seemed to keep the network connection, but the signal was often weak. Breakfast was served very early for leisure travelers and, disappointingly, there was not even a tea/coffee station left for guests to use throughout the day - seems like that would be easy to maintain and such a nice convenience for the guests.

Me and my family came here to rest for the night after traveling all day on our way home. Initial walk-in very nice, however upon entering our room it smelled of smoke but we figured someone did that before however as we were waking up the smell became so bad. I am now sick from the smoke filled air that came through the vent above the bed as well as the vent directly shooting in my face in the shower. My husband couldn’t take a full shower due to the same issue. We called the front desk twice but was told there was nothing they could do since maintenance smelled nothing in the hallway. Asked for them to enter the room—no response. So as we checked out I asked the front desk to come with me to see the smell and upon opening the door the lady couldn’t even walk in it was so thick. I am now sick from the hours of smoke inhalation.

Great value for the price; Great location; Staff was wonderful

The bathroom was pretty much out of order

They had breakfast

Convenient location

Nicely updated. Bed was comfortable and the lobby area was nice.

There were some small baby roaches coming from the dishwasher in the kitchen of our room. This suggests that it was being treated but it didn’t feel good, especially for the cost. The air conditioning was a bit confusing at first. Not very good directions.

The roaches

Poor quality, dusty, dirty.