Residence Inn Newport News Airport

Location was great, the lobby and outdoor area was nice, indoor pool was great...room was a nice size and the bed was VERY comfy

The room was surface clean at best.... substances on bathroom door, kitchen backsplash, stained bedding and curtains, noticeable dust on ceilings and walls and door to AC unit, dust and debris in crevices by refrigerator, refrigerator a little dirty, bathroom had funky odor, urine with maybe the sitting water in the tub? The AC in the hallways was not working and was very hot, walls thin, got loud around 9pm both nights we were there(not fun when you having a 1 year old and 6 year old sleeping), there was one staff member who had a personality and she worked at check in(3:45ishpm Sat, Sunday evening at 10ishpm, and Monday morning she checked us out) the other staff lacked personality in my opinion....they were nice and courteous don't get me wrong. I went to front desk staff on Sunday morning to request more towels and to advise of slight urine smell and she said she would have cleaning staff take care of it,they took care of the towels but the urine smell even though it was very slight, still lingered...I ended up getting a candle and that worked out well...room could use some updating....TV had no streaming capabilities, glass closet doors kept coming off track, tub had stain from sitting water. Free continental breakfast was sub par..only because if choices...the cooked items they did have, tasted great.

Very clean, convenient and amazing price. Everyone helpful and nice.

Beds were too soft

How clean and nice the rooms were. That amazed me the most. I loved that.

Three adult guest for a three night stay. We received no room service of any kind during the entire stay. Advised by front desk that a seven night stay is required to have housekeeping. -The room had just two very small wastebaskets. We were told we could get replacement bags from the front desk and empty our own trash leaving the full bags in the hallway for removal. -We were required to pick up our clean towels from the front desk. By the time of check-out, we had a mound of dirty towels in the small bathroom. -Upon entering and exiting the hotel, the front desk was never manned. Occasionally a staff member would appear from the back area if we stopped at the desk. Other times we waited for the employee to return to the desk from elsewhere. -Rates for this stay were through the roof. It is hardly guest/Bonvoy member friendly to charge such increased rates and then require guests to service their rooms themselves. Not the type of service we expect from a Marriott property, very disappointing.

The housekeepers were friendly and nice as well as the breakfast staff, the front desk was not friendly and it took multiple (5) calls and waiting to get assistance.

The vent in the bathroom was very dirty and there was a smell from the bathroom. I was traveling with my family and our kids and wanted room close, I asked for it when I booked well in advance, when I got there it was on the opposite side of the building and was told by the front desk at least it’s on the same floor.

The size of the rooms

The price