Microtel Inn & Suites by Wyndham Hoover/Birmingham

Room was clean. Bed was just ok. Bath and toilet clean. Enjoyed the one night stay for local business trip. Breakfast was less than desirable but it was what it was advertised. Would stay again.

Check in was easy, bed was comfy. Room and hotel has a musty smell.

Roof over my head. Bed to sleep in. Coffee in the tam.

Wow! Room was 52degrees when I went in, and stayed fairly chilly throughout. I was told by night clerk that there would be a blanket in room. I had driven 22 hours straight through and was real tired. Looking forward to a nap. Presented my confirmation number. Bookings.com. No reservation at the Microtel could be found. I had to call Egypt at United States time ca 2:30 am and find my reservation. At any rate the parking lot appeared fairly sparse, and I believed that I was getting the runaround. Unhappy was I. Night clerk finally telephoned his boss, then matters seemed to get resolved. Breakfast was curious. Coffee was seriously hard to come by. It was okay though, as I knew I’d be on the road soon and could get some. I had to reuse the tray in the in room coffee pot, as all that was provided was a the tiny pouch of coffee. I was hoping that the last twenty people who had brewed in the little plastic basket were as hygienic as I and washed their hands following handling their “junk” in the bathroom before, during and after making coffee in the NON-REUSABLE PLASTIC TRAY!!! Terrible. At breakfast, I needed to ask the manager for additional ‘egg’ patties. There was only one put out for breakfast goers who came down nearing the end of service time. It appeared that there was a family staying there (longer term), that brought their own Raisin Bran, as I ran into Mom in the elevator as she was bringing it up for her kids. Not interested in the ‘buffet’.

Do not stay here! Air was broken. There was smoking in the building. There were no cars in the parking lot. I did not feel safe, therefore asked for a refund. They have still not agreed to a refund.

NO ONE ANSWER. HORRIBLE CUSTOMER SERVICE. NO ATTEMPT TO REACH THE CUSTOMER BACK!!!!!!!

Breakfast left a lot to be desired 😔

It was ok. I found a piece of hair in the bed. It look clean but hair is hair. And the room smelled like cigarettes smoke. I thought that all hotel's are smoke free.

El aire acondicionado no funcionaba

El aire acondicionado no funcionaba

The stay was quite good for me. Except that the breakfast options were very limited. Need some more items in breakfast.

The property is in need of a remodel, worn furniture, etc.