Hilton Garden Inn Abilene

Ev charger did not work. Front desk person said o well, I can refund your money because we can resell the room. Caused me to have to charge at a Tesla station for over an hour.

The hotel was very clean, comfortable beds .Breakfast was great made to order omelets by Josh. Tessie our server was great ! Would stay again..

Spacious & clean room! Everything in the room worked well and the room was super comfortable! The hotel staff was great and there were a nice variety for the breakfast! Wish we had a longer visit to enjoy the pool and other amenities! Highly recommend this property!’

Very clean!

We have stayed at this property dozens of time. Check-in was a mess. I showed up at 2:45 and was told the room was not ready. I was quickly reminded check-in is 4 PM. I gave it 45 minutes and came back to find the room still not ready. I had heard them radio the housekeeping staff who stated they only needed to make the bed in room 305. We ended up having to leave. We did get back into the room around six. I was also informed my room was accessible. I asked for a different room and they told me it was impossible even though they had plenty of rooms available. They stated the reason was because it was booked through a third-party. I’ve never had that issue Come up in all of my travels. Although the reservation may have been inadvertently booked as accessible,We did not need an accessible and by having one, could have potentially taken one away from someone who really needed it. This was not the Customer Service we have been accustomed to at this property over the years. We will consider other options for our next visit.