Homewood Suites by Hilton Lancaster

Comfortable rooms, very nice for multiple people traveling together! Loved the pool, very relaxing at the end of a day of sightseeing. And great breakfast. Would stay again!!

The hotel is clean, but too noisy. We could hear everyone that walked by our room. It sounded like people were entering our room. It was hard to get any rest due to the thin walls and the uncomfortable beds. The hotel is currently under a much needed renovation and hopefully these issues can be addressed.

The breakfast probably was the best hotel breakfast I've had

We have stayed at the Homewood Suites before and it always has been a wonderful experience. This time as well. There are however a few things I would like to point out. When I checked in I wasn't told that there wasnt daily housekeeping. So one day when we came back after a morning of running around, we didnt have any clean towels to take a shower. I did go to the lobby and ask and they were provided. So if there isnt daily housekeeping that should be told upfront when checking in. The pillows really need updating. Too soft for me and I had to sleep on 4 just to get comfortable. One other suggestion, would be there should be more than 2 trash cans in the room. It would make it a bit better. Otherwise, everything else was good as usual. Always friendly staff and clean room! We will definitely be back!

Our stay was fine. The day of our check-in the two ladies in the lobby were very friendly and made me feel welcome. The next day when I went down for breakfast there was no one at the front desk. We got breakfast and I realized the front desk person was in the kitchen. When I was able to speak with her she was not as pleasant and friendly as the staff the day before. We decided to check out a day early (not because of this woman or the hotel). When I checked out she was again very short with me. I asked for a receipt, she said it would be emailed or she would have to print it. This was said in a rude way. I decided to wait on the email and I am still waiting.

As a Hilton Diamond member who stays at many Hilton properties, I would advise you to stay clear of this one. The manager, Nathan Wilcox, could not have cared less about our complaint the construction crew made loud drilling noises early in the morning right above our room. He told us "we understand that renovations can be inconvenient" but he would do nothing for us. He said the construction was posted with signage at all entrances. How does that matter that there is signage when you arrive and can no longer cancel the reservation and go to another hotel. This kind of management leaves a horrible impression of what Hilton is all about. Shame on Nathan and the hotel owner!

Great stay and super clean

Check-in was 3pm and our room was not available for at least 35-40 min. past that time. We arrived 15 min early hoping we could check in early. We were told the room was “getting worked on”. As a customer and hotel member, this lack of service is unacceptable. We had to keep asking if our room was ready. No urgency at all. This is poor hotel management planning if you’re short on housekeepers. Also, we were placed in a room on the first floor with a bright flood light directly facing the outside of our bedroom and living room window. We asked if anything could be done to lessen the brightness so we could sleep, but the lobby associate said there was nothing that could be done. Expected better from this hotel.

Friendly staff during the day. However, I wish the evening lady provide me more information about the facilities and directions. Also, I told her about things not working at the room. She took note but they didn't fix the items. The breakfast was good.